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Webinar | How to leverage AI to improve your Call Centre Customer Experience?

Datum
April 28
2020
Hours
15:00-16:00 (GMT+2)
Location
FRANKREICH
FR
Speaker(s)
Matthieu Myszak and Hanania Ouazan of Artefact
Consulting Director – Lead Data Scientist at Artefact
Event

Webinar | Augmented Contact Centre

Watch the Webinar Replay

Our experts will share Artefact’s vision of AI for Contact centre and introduce 3 AI solutions we are implementing with our customers

Future of Contact Centres : How will Artificial Intelligence transform contact centres and what will it bring to the table ?

 

Augmented Contact Centre Offer – Focus on a few use cases (anonymized):

    • Speech Analytics in the Insurance industry : using AI to monitor Customer Satisfaction and legal compliance
    • Agent AI Coach : assisting helpdesk agents in real-time to diagnose customer issues
    • Voice Bot : automating low value-added calls in the banking industry

Register to the Webinar