Webinar | How to leverage AI to improve your Call Centre Customer Experience?
Matthieu Myszak and Hanania Ouazan of Artefact
Consulting Director – Lead Data Scientist at Artefact
[Past Webinar] | Augmented Contact Centre
Our experts will share Artefact’s vision of AI for Contact centre and introduce 3 AI solutions we are implementing with our customers
Future of Contact Centres : How will Artificial Intelligence transform contact centres and what will it bring to the table ?
Augmented Contact Centre Offer – Focus on a few use cases (anonymized):
- Speech Analytics in the Insurance industry : using AI to monitor Customer Satisfaction and legal compliance
- Agent AI Coach : assisting helpdesk agents in real-time to diagnose customer issues
- Voice Bot : automating low value-added calls in the banking industry