Webinar | How to leverage AI to improve your Call Centre Customer Experience?

Date

April 28

2020

Hours

15:00-16:00 (GMT+2)

Location

FRANCE

FR

Speaker(s)

Matthieu Myszak and Hanania Ouazan of Artefact

Consulting Director – Lead Data Scientist at Artefact

Event

[Past Webinar] | Augmented Contact Centre

Watch the Webinar Replay

Our experts will share Artefact’s vision of AI for Contact centre and introduce 3 AI solutions we are implementing with our customers

Future of Contact Centres : How will Artificial Intelligence transform contact centres and what will it bring to the table ?

Augmented Contact Centre Offer – Focus on a few use cases (anonymized):

- Speech Analytics in the Insurance industry : using AI to monitor Customer Satisfaction and legal compliance

- Agent AI Coach : assisting helpdesk agents in real-time to diagnose customer issues

- Voice Bot : automating low value-added calls in the banking industry

Register to the Webinar