Date
April 28
2020
Hours
15:00-16:00 (GMT+2)
Location
FRANCE
FR
Speaker(s)
Matthieu Myszak and Hanania Ouazan of Artefact
Consulting Director – Lead Data Scientist at Artefact
Event
[Past Webinar] | Augmented Contact Centre
Our experts will share Artefact’s vision of AI for Contact centre and introduce 3 AI solutions we are implementing with our customers
Future of Contact Centres : How will Artificial Intelligence transform contact centres and what will it bring to the table ?
Augmented Contact Centre Offer – Focus on a few use cases (anonymized):
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- Speech Analytics in the Insurance industry : using AI to monitor Customer Satisfaction and legal compliance
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- Agent AI Coach : assisting helpdesk agents in real-time to diagnose customer issues
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- Voice Bot : automating low value-added calls in the banking industry
