{"id":1894,"date":"2019-11-12T11:34:47","date_gmt":"2019-11-12T11:34:47","guid":{"rendered":"https:\/\/www.artefact.com\/?page_id=1894"},"modified":"2025-02-12T18:09:02","modified_gmt":"2025-02-12T18:09:02","slug":"ai-for-customer-care","status":"publish","type":"page","link":"https:\/\/www.artefact.com\/fr\/offers\/ai-acceleration\/ai-for-customer-care\/","title":{"rendered":"IA pour le service client"},"content":{"rendered":"

AI for Customer Care<\/h1><\/div>

AI for Call Centers, Customer Care or Contact Centers: Redefining the future of Customer Services with AI.<\/h2><\/div><\/div><\/div>
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High quality and personalized customer service is becoming a key challenge for enterprises.<\/h2><\/div><\/div><\/div><\/div><\/div>

Contact centres play an increasingly strategic role.\u00a0<\/b>Call centers represent a significant weight on businesses, up to 7% of operational costs for a CAC 40 company.<\/p>\n

However, only 8% (source: \u201cClosing the delivery gap\u201d \u2013 Bain) of customers think they receive a superior quality service by calling a contact center.<\/p>\n

Artefact is building the call centers of the future: 3 AI-powered solutions for 3 benefits:<\/b><\/p>\n

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  • Improve customer satisfaction:\u00a0<\/b>Ensure ensure a better level of customer satisfaction throughout the call centre chain<\/li>\n
  • Improve quality of service:\u00a0<\/b>Coach each of your agents with personalised insights to improve the quality of service<\/li>\n
  • Reduce operational costs:\u00a0<\/b>We work with you to automate low added-value requests to focus on more complex tasks<\/li>\n<\/ul>\n<\/div><\/div><\/div>
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