{"id":1060499,"date":"2025-12-22T09:44:58","date_gmt":"2025-12-22T09:44:58","guid":{"rendered":"https:\/\/www.artefact.com\/?post_type=blog&#038;p=1060499"},"modified":"2026-01-05T09:30:49","modified_gmt":"2026-01-05T09:30:49","slug":"ai-agents-arent-ready-for-consumer-facing-work-but-they-can-excel-at-internal-processes","status":"publish","type":"blog","link":"https:\/\/www.artefact.com\/zh\/blog\/ai-agents-arent-ready-for-consumer-facing-work-but-they-can-excel-at-internal-processes\/","title":{"rendered":"AI \u4ee3\u7406\u8fd8\u4e0d\u80fd\u80dc\u4efb\u9762\u5411\u6d88\u8d39\u8005\u7684\u5de5\u4f5c\uff0c\u4f46\u4ed6\u4eec\u53ef\u4ee5\u80dc\u4efb\u5185\u90e8\u6d41\u7a0b\u3002."},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-column-inner-bg-wrapper\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-inner-bg-size:cover;--awb-border-color:rgba(10,17,40,0.1);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:4px 4px 4px 4px;--awb-inner-bg-border-radius:4px 4px 4px 4px;--awb-inner-bg-overflow:hidden;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/hbr.org\/2025\/11\/ai-agents-arent-ready-for-consumer-facing-work-but-they-can-excel-at-internal-processes?ab=HP-hero-featured-1\" rel=\"noopener noreferrer\" target=\"_blank\" aria-label=\"https:\/\/www.thinkwithgoogle.com\/intl\/fr-fr\/strategies-marketing\/automatisation\/guide-ia-agence-parcours-consommateur\/?utm_medium=email&amp;utm_source=d-newsletter&amp;utm_team=twg-fr&amp;utm_campaign=TwG-FR-NL-2023-07-13-AI-and-Agencies-Knak&amp;utm_content=article-2-cta&amp;mkt_tok=MTcyLUdPUC04MTEAAAGM7IC1X7Nq-QkJIDdi7MYIAhtvu-d-GOsELoae9WOFRX_TkY44CL0cubSrdKXn80qA3DqWPKh1IcdWA2l1jqEoq40VUyGKFDTs5eXF727uKsD8ag\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row fusion-flex-align-items-center\"><div class=\"fusion-text fusion-text-1\"><p><u>\u9605\u8bfb\u6587\u7ae0<\/u><\/p>\n<\/div><div class=\"fusion-image-element\" style=\"--awb-margin-right:20px;--awb-margin-left:20px;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/hbr.org\/2025\/11\/ai-agents-arent-ready-for-consumer-facing-work-but-they-can-excel-at-internal-processes?ab=HP-hero-featured-1\" target=\"_self\" aria-label=\"hbr_primary_outline_blk_rgb\" rel=\"noopener\"><img decoding=\"async\" width=\"61\" height=\"70\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%2761%27%20height%3D%2770%27%20viewBox%3D%270%200%2061%2070%27%3E%3Crect%20width%3D%2761%27%20height%3D%2770%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.artefact.com\/\/wp-content\/uploads\/2025\/03\/hbr_primary_outline_blk_rgb.jpg\" alt class=\"lazyload img-responsive wp-image-372016\"\/><\/a><\/span><\/div><div class=\"fusion-text fusion-text-2\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><\/div><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;width:100%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/p>\n<p class=\"Paragraph_text__yGFNO\">\u6d88\u8d39\u8005\u7684\u91c7\u7528\u7387\u4e5f\u76f8\u5bf9\u8f83\u4f4e\u3002\u5c3d\u7ba1\u4f7f\u7528\u4e86 \u201c\u9769\u547d \u201d\u8fd9\u6837\u7684\u5b57\u773c\uff0c\u4f46\u201d\u00a0<a class=\"ContentLink_anchor__Q6_U6\" href=\"https:\/\/www.linkedin.com\/posts\/benedictevans_compare-and-contrast-activity-7381150899659886592-q4fg\/?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAAAC6ox0BeUJpMOediCpZBycYo9up3c_J7Zw\" target=\"_blank\" rel=\"noopener\">data \u663e\u793a<\/a>\u00a0\u4e0e\u793e\u4ea4\u7f51\u7edc\u6216\u8c37\u6b4c\u7b49\u5e73\u53f0\u7684\u9891\u7e41\u4f7f\u7528\u4e0d\u540c\uff0c\u5927\u591a\u6570\u7528\u6237\u6bcf\u5468\u800c\u975e\u6bcf\u5929\u90fd\u4f1a\u63a5\u89e6\u4eba\u5de5\u667a\u80fd\u3002\u8fd9\u8868\u660e\uff0c\u4eba\u5de5\u667a\u80fd\u5c1a\u672a\u6210\u4e3a\u771f\u6b63\u7684\u6d88\u8d39\u4e60\u60ef\u3002\u4eba\u4eec\u5076\u5c14\u4f1a\u4f7f\u7528\u5b83\uff0c\u6709\u65f6\u751a\u81f3\u975e\u5e38\u9891\u7e41\uff0c\u4f46\u5b83\u8fd8\u6ca1\u6709\u6210\u4e3a\u65e5\u5e38\u751f\u6d3b\u7684\u57fa\u77f3\u3002\u6362\u53e5\u8bdd\u8bf4\uff0c\u7092\u4f5c\u4ecd\u7136\u9886\u5148\u4e8e\u73b0\u5b9e\u3002.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u5c3d\u7ba1\u5982\u6b64\uff0c\u6211\u4eec\u8ba4\u4e3a\u4eba\u5de5\u667a\u80fd\u4ee3\u8868\u7740\u4e0e\u4e92\u8054\u7f51\u6216\u667a\u80fd\u624b\u673a\u540c\u7b49\u89c4\u6a21\u7684\u6839\u672c\u6027\u8f6c\u53d8\u3002\u4e92\u8054\u7f51\u4e3a\u6211\u4eec\u5e26\u6765\u4e86\u5927\u7ea6 20 \u5e74\u7684\u521b\u65b0\u548c\u516c\u53f8\u5efa\u8bbe\u3002\u667a\u80fd\u624b\u673a\u9769\u547d\u521b\u9020\u4e86 15 \u5e74\u7531\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u63a8\u52a8\u7684\u589e\u957f\u3002\u6211\u4eec\u76f8\u4fe1\uff0c\u4eba\u5de5\u667a\u80fd\u5c06\u63a8\u52a8\u4e00\u4e2a\u7c7b\u4f3c\u7684\u53d8\u9769\u65f6\u4ee3--\u4e5f\u8bb8\u662f\u521b\u9020\u65b0\u4ef7\u503c\u7684\u5341\u5e74\u6216\u66f4\u957f\u7684\u65f6\u95f4\u3002.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u8fd9\u79cd\u6a21\u5f0f\u5728\u65b0\u6280\u672f\u4e2d\u5f88\u5e38\u89c1\uff08\u8fc7\u5ea6\u4e50\u89c2\u4e4b\u540e\u662f\u5e7b\u706d\uff0c\u7136\u540e\u662f\u771f\u6b63\u7684\u4ef7\u503c\u521b\u9020\uff0c\u901a\u5e38\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u6765\u8868\u8fbe\u00a0<a class=\"ContentLink_anchor__Q6_U6\" href=\"https:\/\/www.gartner.com\/en\/research\/methodologies\/gartner-hype-cycle\" target=\"_blank\" rel=\"noopener\">Gartner 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data\u3001\u6d41\u7a0b\u6620\u5c04\u548c\u6df1\u5165\u7684\u5b9e\u9a8c\uff0c\u800c\u4e14\u5373\u4fbf\u5982\u6b64\uff0c\u4e5f\u5f80\u5f80\u9700\u8981\u4eba\u7c7b\u53c2\u4e0e\u5176\u4e2d\u3002\u7136\u800c\uff0c\u6211\u4eec\u770b\u5230\u4e86\u771f\u6b63\u7684\u5e55\u540e\u8fdb\u5c55\uff0c\u5176\u4e2d\u7684\u4f8b\u5b50\u8868\u660e\uff0c\u4f7f\u7528\u591a\u4ee3\u7406\u7cfb\u7edf\u6765\u81ea\u52a8\u5316\u548c\u66ff\u4ee3\u91cd\u590d\u6027\u4efb\u52a1\uff0c\u53ef\u80fd\u4f1a\u5e26\u6765\u66f4\u957f\u3001\u66f4\u57fa\u7840\u7684\u751f\u4ea7\u529b\u63d0\u5347\u3002.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u6211\u4eec\u8ba4\u4e3a\uff0c\u9886\u5bfc\u8005\u4e0d\u5e94\u8bd5\u56fe\u731c\u6d4b 10 \u5e74\u540e\u4f1a\u53d1\u751f\u4ec0\u4e48\u3002\u76f8\u53cd\uff0c\u4ed6\u4eec\u5e94\u8be5\u95ee\u4e00\u95ee\uff0c\u5728\u672a\u6765\u4e24\u5e74\u5185\uff0c\u4ed6\u4eec\u80fd\u591f\u5207\u5b9e\u5b9e\u73b0\u4ec0\u4e48\u3002\u6839\u636e\u6211\u4eec\u81ea 2024 \u5e74\u5e95\u4ee5\u6765\u6240\u505a\u7684\u9879\u76ee\uff0c\u4ee3\u7406\u4eba\u5de5\u667a\u80fd\u88ab\u8bc1\u660e\u662f\u771f\u6b63\u6539\u53d8\u6e38\u620f\u89c4\u5219\u7684\u56e0\u7d20\uff08\u81f3\u5c11\u5728\u77ed\u671f\u5185\uff09\uff0c\u80fd\u4e3a\u516c\u53f8\u5e26\u6765\u771f\u6b63\u7684\u4ef7\u503c\u3002\u73b0\u5b9e\u60c5\u51b5\u4e5f\u662f\u5982\u6b64\uff0c\u6bcf\u4e2a\u9879\u76ee\u7684\u8d22\u52a1\u6536\u76ca\u90fd\u4e0d\u9519\uff0c\u4f46\u90fd\u4e0d\u4ee4\u4eba\u77a0\u76ee\u3002\u8fd9\u4e9b\u589e\u91cf\u6536\u76ca\u7c7b\u4f3c\u4e8e\u7cbe\u76ca\u751f\u4ea7\uff08Lean\uff09\u3002\u00a0<a class=\"ContentLink_anchor__Q6_U6\" href=\"https:\/\/www.wsj.com\/tech\/ai\/the-secret-weapon-helping-businesses-get-results-from-ai-humans-f99a0907\" target=\"_blank\" rel=\"noopener\">\u8428\u8482\u4e9a-\u7eb3\u5fb7\u62c9\u8fd8<\/a>.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u6839\u636e\u6211\u4eec\u5728\u6210\u529f\u5b9e\u65bd\u4ee3\u7406\u4eba\u5de5\u667a\u80fd\u7cfb\u7edf\u7684\u9879\u76ee\u7ec4\u5408\u4e2d\u5f00\u5c55\u7684\u5de5\u4f5c\uff0c\u6211\u4eec\u53d1\u73b0\uff0c\u8981\u60f3\u5728\u8fd9\u9879\u6280\u672f\u4e0a\u53d6\u5f97\u6210\u529f\uff0c\u5c31\u5fc5\u987b\u6452\u5f03\u7092\u4f5c\uff0c\u4e86\u89e3\u8fd9\u9879\u6280\u672f\u80fd\u591f\u505a\u4e9b\u4ec0\u4e48\uff0c\u5e76\u5c06\u8fd9\u79cd\u80fd\u529b\u4e0e\u660e\u786e\u7684\u4ef7\u503c\u521b\u9020\u673a\u4f1a\u76f8\u5339\u914d\u3002\u6b64\u5916\uff0c\u8fd8\u9700\u8981\u91c7\u53d6\u5207\u5b9e\u53ef\u884c\u7684\u65b9\u6cd5\uff0c\u901a\u8fc7\u5b9e\u9a8c\u548c\u5b66\u4e60\u6765\u5b9e\u65bd\u591a\u4ee3\u7406\u7cfb\u7edf\u3002.<\/p>\n<h2 class=\"Subheader_subheader__3KpbN Subheader_h2__D_f_X undefined\">\u4ee3\u7406\u5de5\u4f5c\u6d41\u7a0b\u8303\u5f0f\u7684\u5174\u8d77<\/h2>\n<p 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70%\u3002.<\/li>\n<li><strong>\u68c0\u7d22-\u589e\u5f3a\u4e00\u4ee3\uff08RAG\uff0c2023 \u5e74\uff09\uff1a<\/strong>\u00a0RAG \u901a\u8fc7\u5c06\u57fa\u56e0\u4eba\u5de5\u667a\u80fd\u8f93\u51fa\u56fa\u5b9a\u5728\u77e5\u8bc6\u5e93\u4e0a\uff0c\u63d0\u9ad8\u4e86\u7a33\u5b9a\u6027\u3002\u540c\u6837\uff0cPOC \u770b\u8d77\u6765\u5f88\u6709\u524d\u666f\uff0c\u4f46\u751f\u4ea7\u7684\u590d\u6742\u6027\u5f80\u5f80\u66b4\u9732\u51fa\u5f31\u70b9\uff0c\u5bfc\u81f4\u51c6\u786e\u7387\u4f4e\u5f97\u4ee4\u4eba\u65e0\u6cd5\u63a5\u53d7\u3002.<\/li>\n<li><strong>\u4ee3\u7406\u7cfb\u7edf\uff082024 \u5e74\u81f3\u4eca\uff09\uff1a<\/strong>\u00a0\u6700\u8fd1\u7684\u8fdb\u5c55\u6d89\u53ca\u5c0f\u578b\u4e13\u4e1a\u4ee3\u7406\u7f51\u7edc\u3002\u5176\u4e2d\u4e00\u4e9b\u8d1f\u8d23\u5904\u7406\u95ee\u9898\u3002\u53e6\u4e00\u4e9b\u5219\u6267\u884c\u72ed\u4e49\u7684\u4efb\u52a1\u3002\u8fd8\u6709\u4e00\u4e9b\u5219\u8d1f\u8d23\u68c0\u67e5\u548c\u7ea0\u6b63\u8f93\u51fa\u7ed3\u679c\u3002\u6700\u91cd\u8981\u7684\u662f\uff0c\u7531\u4e8e\u4ee4\u724c\u6210\u672c\u7684\u4e0b\u964d\uff0c\u5c42\u53e0\u5f0f\u591a\u4ee3\u7406\u7cfb\u7edf\u73b0\u5728\u5728\u5546\u4e1a\u4e0a\u662f\u53ef\u884c\u7684\u3002\u8fd9\u79cd\u5206\u5c42\u8bbe\u8ba1\u5927\u5927\u63d0\u9ad8\u4e86\u53ef\u9760\u6027\u3002.<\/li>\n<\/ul>\n<p class=\"Paragraph_text__yGFNO\">\u4eca\u5e74\u79cb\u5929\uff0c\u4ee3\u7406\u5546\u4e1a\u8ba1\u5212\u7206\u70b8\u5f0f\u589e\u957f\u3002OpenAI \u63a8\u51fa\u4e86\u00a0<a class=\"ContentLink_anchor__Q6_U6\" href=\"https:\/\/www.bloomberg.com\/news\/articles\/2025-09-29\/stripe-joins-with-openai-to-allow-purchases-with-chatgpt\" target=\"_blank\" rel=\"noopener\">\u4e0e Stripe \u548c Shopify \u5408\u4f5c<\/a>.\u00a0<a class=\"ContentLink_anchor__Q6_U6\" href=\"https:\/\/techcrunch.com\/2025\/09\/16\/google-launches-new-protocol-for-agent-driven-purchases\/\" target=\"_blank\" rel=\"noopener\">\u8c37\u6b4c\u5ba3\u5e03\u5176\u4ee3\u7406\u652f\u4ed8\u534f\u8bae<\/a>, \u5b83\u5b9e\u73b0\u4e86\u8d2d\u4e70\u548c\u4ea4\u6613\u8fc7\u7a0b\u7684\u81ea\u52a8\u5316\u3002\u867d\u7136\u4f01\u4e1a\u53ef\u80fd\u4f1a\u8ffd\u968f\u79d1\u6280\u5de8\u5934\u7684\u811a\u6b65\uff0c\u4f46\u8fd9\u53ef\u80fd\u4e0d\u662f\u7b2c\u4e00\u6ce2\u53ef\u6301\u7eed\u4ef7\u503c\u51fa\u73b0\u7684\u5730\u65b9\u3002\u5728\u00a0<a class=\"ContentLink_anchor__Q6_U6\" href=\"https:\/\/www.bain.com\/insights\/agentic-ai-commerce-hinges-on-consumer-trust\/\" target=\"_blank\" rel=\"noopener\">\u8d1d\u6069\u6700\u8fd1\u5bf9\u6d88\u8d39\u8005\u7684\u8c03\u67e5<\/a>, \u636e 76% \u62a5\u544a\uff0c\u4ed6\u4eec\u4e0d\u613f\u610f\u4f7f\u7528\u4ee3\u7406\u7cfb\u7edf\u8fdb\u884c\u8d2d\u7269--\u5927\u591a\u6570\u4eba\u8ba4\u4e3a\uff0c\u5b89\u5168\u548c\u9690\u79c1\u95ee\u9898\u662f\u4ed6\u4eec\u4e0d\u613f\u610f\u4f7f\u7528\u4ee3\u7406\u7cfb\u7edf\u7684\u539f\u56e0\u3002.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u9762\u5411\u5ba2\u6237\u7684\u73af\u5883\u4e0d\u9002\u5408\u4eba\u5de5\u667a\u80fd\u4ee3\u7406\u7684\u73b0\u6709\u80fd\u529b\u3002\u5b83\u4eec\u6742\u4e71\u65e0\u7ae0\u4e14\u4e0d\u53ef\u9884\u6d4b\uff1b\u8f93\u5165\u662f\u975e\u7ed3\u6784\u5316\u7684\uff0c\u8bed\u6c14\u548c\u8bed\u5883\u4e0d\u65ad\u53d8\u5316\uff0c\u76d1\u7ba1\u673a\u6784\u548c\u6d88\u8d39\u8005\u5bf9\u5e7b\u89c9\u6216\u9519\u8bef\u7684\u5bb9\u5fcd\u5ea6\u5f88\u4f4e\u3002\u591a\u4ee3\u7406\u7cfb\u7edf\u00a0<em>\u4f1a<\/em>\u00a0\u4f46\u8981\u505a\u5230\u8fd9\u4e00\u70b9\uff0c\u5c31\u5fc5\u987b\u50cf\u5bf9\u5f85\u5e7c\u513f\u4e00\u6837\u5bf9\u5f85\u6bcf\u4e2a\u4ee3\u7406\u3002\u4f60\u4e0d\u4f1a\u8981\u6c42\u4e00\u4e2a\u8e52\u8dda\u5b66\u6b65\u7684\u5b69\u5b50\u6446\u653e\u9910\u684c\u3002\u4f46\u662f\uff0c\u5982\u679c\u4f60\u628a\u4efb\u52a1\u5206\u89e3\uff0c\u4e00\u6b65\u4e00\u6b65\u5730\u6307\u5bfc\u4ed6\u4eec--\u201c\u9996\u5148\uff0c\u653e\u4e0b\u4e00\u4e2a\u76d8\u5b50\u201d\uff0c\u201c\u73b0\u5728\uff0c\u52a0\u4e0a\u53c9\u5b50\u201d\uff0c\u201c\u63a5\u4e0b\u6765\uff0c\u676f\u5b50\u201d--\u8e52\u8dda\u5b66\u6b65\u7684\u5b69\u5b50\u5c31\u80fd\u505a\u51fa\u6709\u610f\u4e49\u7684\u8d21\u732e\u3002\u6700\u91cd\u8981\u7684\u662f\uff0c\u73af\u5883\u4e5f\u5fc5\u987b\u53d7\u5230\u63a7\u5236\uff1a\u6ca1\u6709\u5435\u95f9\u7684\u5144\u5f1f\u59d0\u59b9\uff0c\u6ca1\u6709\u8ba9\u4eba\u5206\u5fc3\u7684\u5ba0\u7269\uff0c\u53ea\u6709\u7236\u6bcd\u4e00\u65b9\u53d1\u51fa\u6307\u4ee4\u3002\u4f46\u662f\uff0c\u901a\u8fc7\u5f00\u53d1\u50cf\u6307\u5bfc\u5e7c\u513f\u90a3\u6837\u7684\u591a\u4ee3\u7406\u7cfb\u7edf--\u5c06\u4efb\u52a1\u5206\u89e3\u3001\u9010\u4e00\u5582\u98df\u3001\u68c0\u67e5\u4efb\u52a1\u7684\u51c6\u786e\u6027--\u6211\u4eec\u6b63\u5728\u6784\u5efa\u975e\u5e38\u51c6\u786e\u7684\u7cfb\u7edf\u3002.<\/p>\n<p 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class=\"Subheader_subheader__3KpbN Subheader_h2__D_f_X undefined\">\u5728\u4f01\u4e1a\u5c42\u9762\u6784\u5efa\u4ee3\u7406\u7cfb\u7edf<\/h2>\n<p class=\"Paragraph_text__yGFNO\">\u5728\u4f01\u4e1a\u89c4\u6a21\u4e2d\uff0c\u8bbe\u8ba1\u8fd9\u4e9b\u7cfb\u7edf\u5728\u6982\u5ff5\u4e0a\u5f88\u7b80\u5355\uff0c\u4f46\u5728\u64cd\u4f5c\u4e0a\u8981\u6c42\u5f88\u9ad8\u3002\u4f5c\u4e3a\u6784\u5efa\u591a\u4ee3\u7406\u7cfb\u7edf\u7684\u4e00\u822c\u6846\u67b6\uff0c1\uff09\u5c06\u4efb\u52a1\u53d1\u9001\u7ed9\u8def\u7531\u5668\u4ee3\u7406\uff08\u5982\u8c37\u6b4c ADK\uff09\uff0c\u8be5\u4ee3\u7406\u5c31\u50cf\u7236\u6bcd\u6307\u5bfc\u5e7c\u513f\u4e00\u6837\uff0c\u5c06\u4efb\u52a1\u5206\u6210\u82e5\u5e72\u5b50\u4efb\u52a1\uff1b2\uff09\u5b50\u4efb\u52a1\u968f\u540e\u7531\u5355\u4e2a\u4efb\u52a1\u4ee3\u7406\u5b8c\u6210\uff0c\u8fd9\u4e9b\u4ee3\u7406\u5b8c\u6210\u4efb\u52a1\u7684\u8f83\u5c0f\u90e8\u5206\uff0c\u5c31\u50cf\u7236\u6bcd\u544a\u8bc9\u4e00\u4e2a\u5e7c\u513f\u5c06\u773c\u955c\u653e\u5728\u684c\u5b50\u4e0a\uff0c\u53e6\u4e00\u4e2a\u5e7c\u513f\u5c06\u53c9\u5b50\u653e\u5728\u684c\u5b50\u4e0a\uff1b\u4e4b\u540e\uff0c3\uff09\u7531\u9a8c\u8bc1\u4ee3\u7406\u68c0\u67e5\u8fd9\u4e9b\u5b50\u4efb\u52a1\u7684\u7ed3\u679c\uff1b4\uff09\u5982\u679c\u53d1\u73b0\u9519\u8bef\uff0c\u6539\u8fdb\u4ee3\u7406\u5efa\u8bae\u8fdb\u884c\u8c03\u6574\u3002.<\/p>\n<p 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data\uff0c\u4e3a\u6280\u672f\u4eba\u5458\u63d0\u4f9b\u4e86\u6545\u969c\u62a5\u544a\u7b80\u4ecb\u548c\u5df2\u5c1d\u8bd5\u89e3\u51b3\u65b9\u6848\u7684\u5386\u53f2\u8bb0\u5f55\u3002\u8fd9\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u4e86\u4efb\u52a1\u6982\u89c8\uff0c\u4f8b\u5982\uff0c\u6392\u9664\u5ba2\u6237\u8fde\u63a5\u6545\u969c\uff0c\u4ed6\u4eec\u53ef\u4ee5\u5728\u6267\u884c\u4efb\u52a1\u7684\u9014\u4e2d\u9605\u8bfb\u6216\u6536\u542c\u3002\u8fd9\u6837\uff0c\u4ed6\u4eec\u5c31\u53ef\u4ee5\u5728\u5230\u8fbe\u73b0\u573a\u540e\u7acb\u5373\u7740\u624b\u89e3\u51b3\u95ee\u9898\uff0c\u4ece\u800c\u8282\u7701\u4e86\u5f80\u5f80\u6d6a\u8d39\u5728\u4e86\u89e3\u95ee\u9898\u4e0a\u7684\u65f6\u95f4\u3002.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u63a5\u4e0b\u6765\uff0c\u6211\u4eec\u521b\u5efa\u4e86\u4e00\u9879\u529f\u80fd\uff0c\u4e3a\u4e0b\u4e00\u6b65\u6700\u4f73\u89e3\u51b3\u63aa\u65bd\u751f\u6210\u5efa\u8bae\u3002\u53e6\u4e00\u9879\u529f\u80fd\u5305\u62ec\u4e00\u4e2a\u5bf9\u8bdd\u754c\u9762\uff0c\u5141\u8bb8\u6280\u672f\u4eba\u5458\u4f7f\u7528\u81ea\u7136\u8bed\u8a00\u67e5\u8be2\u4e92\u8054\u7f51\u516c\u53f8\u7684\u5e95\u5c42 IT \u7cfb\u7edf\uff0c\u4ee5\u627e\u5230\u6839\u672c\u539f\u56e0\u3002\u6700\u540e\uff0c\u6211\u4eec\u81ea\u52a8\u6267\u884c\u4e86\u8bb8\u591a\u7b80\u5355\u800c\u91cd\u590d\u7684\u64cd\u4f5c\uff1a\u4f8b\u5982\uff0c\u5f53\u8fde\u63a5\u9519\u8bef\u7684\u4f4f\u6237\u65f6\u7ea0\u6b63\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u8bb0\u5f55\uff0c\u6216\u8005\u5f53\u4e2d\u592e\u5c0f\u533a\u8fde\u63a5\u76d2\u4e2d\u7684\u5f00\u5173\u51fa\u73b0\u6545\u969c\u65f6\u89e6\u53d1\u7f51\u7edc\u91cd\u7f6e\u3002\u8fd9\u4e3a\u6280\u672f\u4eba\u5458\u8282\u7701\u4e86\u5927\u91cf\u65f6\u95f4\uff0c\u56e0\u4e3a\u4ed6\u4eec\u65e0\u9700\u81f4\u7535\u5185\u90e8\u547c\u53eb\u4e2d\u5fc3\uff0c\u5c31\u80fd\u901a\u8fc7\u5c0f\u7684\u6539\u52a8\u5e2e\u52a9\u4fee\u590d\u3002.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u5728 8 \u4e2a\u6708\u7684\u65f6\u95f4\u91cc\uff0c\u6211\u4eec\u901a\u8fc7\u8fed\u4ee3\u7684\u65b9\u5f0f\u7ed8\u5236\u6d41\u7a0b\u56fe\u3001\u89e3\u51b3\u75db\u70b9\u3001\u9010\u6b65\u589e\u52a0\u529f\u80fd\uff0c\u5e76\u6bcf\u5468\u542c\u53d6\u73b0\u573a\u6280\u672f\u4eba\u5458\u5bf9\u5e73\u677f\u7535\u8111\u89e3\u51b3\u65b9\u6848\u7684\u6d4b\u8bd5\u53cd\u9988\u3002.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u7ed3\u679c\u662f<\/p>\n<ul class=\"UnorderedList_unordered-list__kpsc3 UnorderedList_standard__42bvL\">\n<li>60% \u5206\u8fa8\u7387\u65f6\u95f4\u7f29\u77ed<\/li>\n<li>\u6bcf\u5e74\u53ef\u7ecf\u5e38\u8282\u7701 100 \u591a\u4e07\u6b27\u5143<\/li>\n<li>\u5ba2\u6237\u6ee1\u610f\u5ea6\u663e\u8457\u63d0\u9ad8\u00a0<a class=\"ContentLink_anchor__Q6_U6\" href=\"https:\/\/hbr.org\/2003\/12\/the-one-number-you-need-to-grow\" target=\"_blank\" rel=\"noopener\">\u51c0\u5ba3\u4f20\u5f97\u5206<\/a><\/li>\n<\/ul>\n<p class=\"Paragraph_text__yGFNO\">\u57fa\u4e8e\u8fd9\u4e9b\u7ed3\u679c\uff0c\u5ba2\u6237\u5e0c\u671b\u5c06\u5176\u6269\u5c55\u5230\u53e6\u5916\u4e03\u4e2a\u5730\u533a\u3002\u8fd9\u5c31\u9700\u8981\u505a\u66f4\u591a\u7684\u5de5\u4f5c\uff1a\u65b9\u6cd5\u548c\u4e00\u4e9b\u4ee3\u7406\u7ec4\u4ef6\u53ef\u4ee5\u91cd\u590d\u4f7f\u7528\uff0c\u4f46\u6bcf\u4e2a\u5730\u533a\u90fd\u6709\u4e0d\u540c\u7684 IT \u7cfb\u7edf\u3002\u6bcf\u6b21\u63a8\u5e7f\u90fd\u9700\u8981\u65b0\u7684\u96c6\u6210\u548c data \u6620\u5c04\u3002\u6269\u5c55\u5230\u4e03\u4e2a\u5730\u533a\u4e2d\u7684\u6bcf\u4e00\u4e2a\u5730\u533a\u6240\u9700\u7684\u5de5\u4f5c\u91cf\u53ea\u6709\u539f\u6765\u7684\u4e00\u534a\u3002.<\/p>\n<h2 class=\"Subheader_subheader__3KpbN Subheader_h2__D_f_X undefined\">\u5b9e\u65bd\u591a\u4ee3\u7406\u7cfb\u7edf\u7684\u6311\u6218<\/h2>\n<p class=\"Paragraph_text__yGFNO\">\u5982\u4e0a\u6240\u8ff0\uff0c\u591a\u4ee3\u7406\u7cfb\u7edf\u7684\u5b9e\u65bd\u53ef\u4ee5\u6210\u529f\u5730\u521b\u9020\u5b9e\u9645\u4ef7\u503c\uff0c\u4f46\u5f88\u5c11\u6709\u4eba\u8c08\u8bba\u5b9e\u65bd\u8fc7\u7a0b\u4e2d\u7684\u5b9e\u9645\u5de5\u4f5c\u3002\u6211\u4eec\u9762\u4e34\u7684\u73b0\u5b9e\u548c\u969c\u788d\u662f\u4ec0\u4e48\uff1f<\/p>\n<h3 class=\"Subheader_subheader__3KpbN Subheader_h3__CYEVA undefined\">\u5feb\u901f\u6d4b\u8bd5\u4e0e\u6269\u5927\u89c4\u6a21.<\/h3>\n<p class=\"Paragraph_text__yGFNO\">\u6211\u4eec\u662f\u5426\u4ece\u4e00\u5f00\u59cb\u5c31\u5efa\u7acb\u4e86\u4e00\u4e2a\u826f\u597d\u7684\u53ef\u6269\u5c55\u67b6\u6784\uff1f\u5c3d\u7ba1\u6211\u4eec\u5f88\u60f3\u8fd9\u4e48\u8bf4\uff0c\u4f46\u8fd9\u662f\u4e0d\u53ef\u80fd\u7684\u3002\u5c31\u50cf\u521b\u65b0\u8005\u53cd\u590d\u53d1\u73b0\u4ea7\u54c1\u4e0e\u5e02\u573a\u7684\u5951\u5408\u70b9\u4e00\u6837\uff0c\u5728\u6211\u4eec\u8fdb\u884c\u5feb\u901f\u5b9e\u9a8c\u7684\u8fc7\u7a0b\u4e2d\uff0c\u591a\u4ee3\u7406\u7cfb\u7edf\u7528\u4f8b\u548c\u89e3\u51b3\u65b9\u6848\u4e5f\u5728\u53cd\u590d\u6f14\u53d8\u3002\u4e0e\u6b64\u540c\u65f6\uff0c\u6784\u5efa\u8fd9\u4e9b\u7cfb\u7edf\u7684\u6280\u672f\u3001\u65b9\u6cd5\u548c\u670d\u52a1\u4e5f\u5728\u8fc5\u901f\u53d1\u5c55\u3002.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u6211\u4eec\u4e00\u5f00\u59cb\u5e76\u6ca1\u6709\u4f7f\u7528\u6574\u4e2a\u7cfb\u7edf\u3002\u76f8\u53cd\uff0c\u6211\u4eec\u4e00\u5f00\u59cb\u53ea\u7528\u4e86\u4e00\u4e2a LLM \u548c RAG \u4f5c\u4e3a\u6838\u5fc3\u90e8\u5206\uff0c\u57fa\u672c\u89e3\u51b3\u4e86\u7b2c\u4e00\u4e2a\u7528\u4f8b\u3002\u5728\u6d4b\u8bd5\u8fc7\u7a0b\u4e2d\uff0c\u6211\u4eec\u53d1\u73b0\u9700\u8981\u5c06\u7cfb\u7edf\u5206\u89e3\u6210\u66f4\u5c0f\u7684\u4ee3\u7406\u6765\u6267\u884c\u66f4\u4e13\u4e1a\u7684\u4efb\u52a1\uff0c\u4ee5\u63d0\u9ad8\u53ef\u9760\u6027\uff1b\u6162\u6162\u5730\uff0c\u8fd9\u5c31\u6f14\u53d8\u6210\u4e86\u4e00\u4e2a\u5b8c\u5168\u4ee3\u7406\u5316\u7684\u7cfb\u7edf\u3002\u6700\u7ec8\uff0c\u6211\u4eec\u5f00\u53d1\u51fa\u4e86\u4e00\u4e2a\u9ad8\u5ea6\u53ef\u9760\u3001\u6b63\u5e38\u8fd0\u884c\u5e76\u80fd\u5e26\u6765\u4ef7\u503c\u7684\u7cfb\u7edf\u3002\u6709\u4e86\u8fd9\u4e9b\u77e5\u8bc6\u548c\u73b0\u5728\u6240\u53d6\u5f97\u7684\u6210\u679c\uff0c\u6211\u4eec\u6b63\u5728\u5c06\u5176\u91cd\u5efa\u4e3a\u4e00\u79cd\u67b6\u6784\uff0c\u8fd9\u79cd\u67b6\u6784\u5728\u6269\u5c55\u516c\u53f8\u5176\u4ed6\u90e8\u5206\u65f6\u66f4\u52a0\u7a33\u5065\uff0c\u4e5f\u66f4\u6613\u4e8e\u7ef4\u62a4\u3002.<\/p>\n<h3 class=\"Subheader_subheader__3KpbN Subheader_h3__CYEVA undefined\">\u95ee\u9898\u533a\u57df\u4e0e\u6839\u672c\u539f\u56e0\u3002.<\/h3>\n<p class=\"Paragraph_text__yGFNO\">\u6839\u636e\u7ecf\u9a8c\uff0c\u6211\u4eec\u53d1\u73b0\u9886\u5bfc\u8005\u548c\u4e2d\u5c42\u7ba1\u7406\u8005\u5927\u81f4\u77e5\u9053\u54ea\u4e9b\u6d41\u7a0b\u9700\u8981\u82b1\u8d39\u5927\u91cf\u65f6\u95f4\u6216\u7cbe\u529b\uff0c\u4f46\u4ed6\u4eec\u5bf9\u54ea\u4e9b\u6d41\u7a0b\u7684\u590d\u6742\u6027\u548c\u673a\u9047\u5374\u77e5\u4e4b\u751a\u5c11\u3002\u53ea\u6709\u64cd\u4f5c\u4eba\u5458\u77e5\u9053\u8fd9\u4e00\u70b9\u3002\u8fd9\u610f\u5473\u7740\uff0c\u5728\u771f\u6b63\u5f00\u59cb\u5efa\u8bbe\u4e4b\u524d\uff0c\u4f60\u9700\u8981\u505a\u4e24\u4ef6\u4e8b\uff1a1) \u82b1\u8db3\u591f\u7684\u65f6\u95f4\u4ece\u7ba1\u7406\u8005\u7684\u89d2\u5ea6\u4e86\u89e3\u95ee\u9898\uff0c\u4f46\u540c\u65f6\u4e5f\u8981 2) \u4e0e\u64cd\u4f5c\u5458\u8ba8\u8bba\u4ed6\u4eec\u6240\u7406\u89e3\u7684\u4efb\u4f55\u7279\u5b9a\u95ee\u9898\u7684\u6839\u672c\u539f\u56e0\u3002.<\/p>\n<p class=\"Paragraph_text__yGFNO\">\u4f8b\u5982\uff0c\u7ba1\u7406\u4eba\u5458\u4f1a\u544a\u8bc9\u6211\u4eec\u6d41\u7a0b\u4e2d\u6d6a\u8d39\u65f6\u95f4\u6216\u8d44\u6e90\u7684\u90e8\u5206\uff08\u5982\u5171\u4eab\u670d\u52a1\u4e2d\u5fc3\uff09\uff0c\u5e76\u8ba9\u6211\u4eec\u7814\u7a76\u5982\u4f55\u4e3a\u64cd\u4f5c\u5458\u627e\u5230\u6b63\u786e\u7684 \u201c\u77e5\u8bc6\u9879\u201d\uff0c\u4ee5\u4fbf\u66f4\u5feb\u5730\u89e3\u51b3\u95ee\u9898\u3002\u7136\u800c\uff0c\u5f53\u6211\u4eec\u5f00\u59cb\u76f4\u63a5\u4e0e\u64cd\u4f5c\u5458\u5408\u4f5c\u65f6\uff0c\u6211\u4eec\u53d1\u73b0\u6709\u4e00\u534a\u7684\u64cd\u4f5c\u5458\u5728 10 \u79d2\u949f\u5185\u5c31\u627e\u5230\u4e86 \u201c\u77e5\u8bc6\u9879\u201d\uff0c\u800c\u53e6\u4e00\u534a\u64cd\u4f5c\u5458\u5219\u9700\u8981\u51e0\u5206\u949f\u624d\u80fd\u627e\u5230\u76f8\u540c\u7684\u4fe1\u606f\uff0c\u56e0\u4e3a\u4ed6\u4eec\u4e0d\u64c5\u957f\u641c\u7d22\u7cfb\u7edf\u3002\u8fd9\u4e0d\u662f\u4ee3\u7406\u4eba\u5de5\u667a\u80fd\u80fd\u591f\u5f88\u597d\u89e3\u51b3\u7684\u95ee\u9898\uff0c\u800c\u662f\u4e00\u4e2a\u57f9\u8bad\u95ee\u9898\u3002\u4f46\u6211\u4eec\u8fd8\u53d1\u73b0\uff0c\u9886\u5bfc\u548c\u7ecf\u7406\u4eec\u5b8c\u5168\u5ffd\u89c6\u4e86\uff0c\u63a5\u7ebf\u5458\u5728\u63a5\u542c\u5ba2\u6237\u7535\u8bdd\u540e\uff0c\u5927\u7ea6\u8981\u82b1 50% \u7684\u65f6\u95f4\u6765\u586b\u5199\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7cfb\u7edf\u3002\u8fd9\u5bf9\u5ea7\u5e2d\u4eba\u5458\u6765\u8bf4\u662f\u4e2a\u5f88\u597d\u7684\u95ee\u9898\uff0c\u5ea7\u5e2d\u4eba\u5458\u53ef\u4ee5\u8f6c\u5f55\u901a\u8bdd\u5185\u5bb9\uff0c\u5e76\u5c06\u6240\u6709\u4fe1\u606f\u586b\u5165\u6b63\u786e\u7684\u5b57\u6bb5\uff0c\u4ece\u800c\u5927\u5927\u52a0\u5feb\u6d41\u7a0b\uff0c\u63d0\u9ad8 data \u8d28\u91cf\u3002\u63a5\u7ebf\u5458\u53ea\u9700\u68c0\u67e5\u5e76\u6309 \"\u786e\u5b9a \"\u952e\u5373\u53ef\u3002.<\/p>\n<h3 class=\"Subheader_subheader__3KpbN Subheader_h3__CYEVA undefined\">IT \u7cfb\u7edf\u4e0d\u4f1a\u62d6\u6162\u4f60\u7684\u901f\u5ea6\uff0c\u800c\u4eba\u5374\u4f1a\u3002.<\/h3>\n<p 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class=\"Paragraph_text__yGFNO\">\u4ee3\u7406\u4ecd\u7136\u5f88\u4e0d\u7a33\u5b9a\uff0c\u53ef\u80fd\u4f1a\u4ea7\u751f\u5e7b\u89c9\uff0c\u56e0\u6b64\u6709\u5fc5\u8981\u4ee5 LLM-as-a-judge\uff08\u9a8c\u8bc1\u4ee3\u7406\uff09\u7684\u5f62\u5f0f\u5efa\u7acb\u5f3a\u5927\u7684\u9632\u62a4\u548c\u68c0\u67e5\u673a\u5236\u3002\u4ee3\u7406\u7684\u7cfb\u7edf\u63d0\u793a\u5fc5\u987b\u8db3\u591f\u5f3a\u5927\uff0c\u540c\u65f6\u53c8\u8db3\u591f\u8f7b\u4fbf\uff0c\u4ee5\u4fbf\u4ee3\u7406\u6b63\u5e38\u6267\u884c\u4efb\u52a1\u3002\u8fd9\u9700\u8981\u7ec6\u5fae\u5dee\u522b\u3001\u65f6\u95f4\u3001data \u79d1\u5b66\u548c data \u5de5\u7a0b\u6280\u80fd\uff0c\u624d\u80fd\u4f7f\u8fd9\u4e9b\u4ee3\u7406\u7cfb\u7edf\u4ee5\u8db3\u591f\u9ad8\u7684\u53ef\u9760\u6027\u8fd0\u884c\uff0c\u8ba9\u5b83\u4eec\u5728\u4f01\u4e1a\u4e2d\u8fd0\u884c\u3002\u6362\u53e5\u8bdd\u8bf4\uff0c\u4f18\u79c0\u7684\u5f00\u53d1\u4eba\u5458\u548c\u4e30\u5bcc\u7684\u4e1a\u52a1\u7ecf\u9a8c\u4ecd\u7136\u975e\u5e38\u91cd\u8981\u3002.<\/p>\n<h2 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class=\"Paragraph_text__yGFNO\">\u6700\u540e\uff0c\u867d\u7136\u8fd9\u4e9b\u8ba1\u5212\u6700\u7ec8\u4f1a\u878d\u5165\u6b63\u5e38\u7684\u4e1a\u52a1\u8fd0\u8425\uff0c\u4f46\u5728\u5f00\u59cb\u65f6\u5fc5\u987b\u8fdb\u884c\u5f3a\u6709\u529b\u7684\u7ba1\u7406--\u5c06\u6280\u672f\u548c\u4e1a\u52a1\u89c2\u70b9\u7ed3\u5408\u8d77\u6765\u3002\u8fd9\u79cd\u5e73\u8861\u624d\u80fd\u5c06\u5b9e\u9a8c\u8f6c\u5316\u4e3a\u53d8\u9769\u3002.<\/p>\n<h2 class=\"Subheader_subheader__3KpbN Subheader_h2__D_f_X undefined\">\u672a\u6765\u5341\u5e74<\/h2>\n<p class=\"Paragraph_text__yGFNO\">Gen AI 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