{"id":61163,"date":"2021-06-03T09:40:27","date_gmt":"2021-06-03T08:40:27","guid":{"rendered":"https:\/\/www.artefact.com\/?post_type=news&#038;p=61163"},"modified":"2024-09-20T17:45:44","modified_gmt":"2024-09-20T16:45:44","slug":"powering-your-call-centre-with-artificial-intelligence","status":"publish","type":"blog","link":"https:\/\/www.artefact.com\/zh\/blog\/powering-your-call-centre-with-artificial-intelligence\/","title":{"rendered":"\u4f7f\u7528 artificial intelligence \u4e3a\u547c\u53eb\u4e2d\u5fc3\u4f9b\u7535"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling article-author\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">\u4f5c\u8005<\/h2><\/div><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27150%27%20height%3D%270%27%20viewBox%3D%270%200%20150%200%27%3E%3Crect%20width%3D%27150%27%20height%3D%270%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.artefact.com\/\/wp-content\/uploads\/2021\/04\/Matthieu-300x287.jpg\" alt=\"Image\" class=\"lazyload artefact-elegant-image align-left article-author-image\" style=\"width: 150px; border-radius: 54% 46% 77% 23% \/ 74% 40% 60% 26%; overflow: hidden;\" width=\"150\" height=\"auto\" \/><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three article-author-name-title\" style=\"--awb-margin-bottom-small:8px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.2;\">\u9a6c\u8482\u5384-\u7c73\u624e\u514b<\/h3><\/div><div class=\"fusion-text fusion-text-1 article-author-description\"><p>Data \u54a8\u8be2\u603b\u76d1<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2 description\"><p><strong>\u4e86\u89e3\u5982\u4f55\u4f7f\u7528 Google Contact Center AI \u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u5e76\u521b\u9020\u9644\u52a0\u503c<\/strong><br \/>\n\u4e86\u89e3 3 \u6708 30 \u65e5\u7f51\u7edc\u7814\u8ba8\u4f1a\u7684\u4e3b\u8981\u6210\u679c\u3002<br \/>\nMatthieu Myszak - Data \u54a8\u8be2\u603b\u76d1\uff0cArtefact \u548c Julien Tribout - \u8c37\u6b4c\u4eba\u5de5\u667a\u80fd\u8054\u7edc\u4e2d\u5fc3\u9500\u552e\u4e3b\u7ba1<\/p>\n<\/div><\/div><\/div><\/div><\/div><article class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p>\u5728\u5f53\u4eca\u7ade\u4e89\u6fc0\u70c8\u7684\u5546\u4e1a\u73af\u5883\u4e2d\uff0c\u5ba2\u6237\u4f53\u9a8c\u6b63\u6210\u4e3a\u4f01\u4e1a\u7684\u5173\u952e\u5dee\u5f02\u5316\u56e0\u7d20\uff0c\u56e0\u4e3a\u4f01\u4e1a\u6df1\u77e5\uff0c\u7559\u4f4f\u4e00\u4e2a\u8001\u5ba2\u6237\u6bd4\u83b7\u53d6\u4e00\u4e2a\u65b0\u5ba2\u6237\u66f4\u5212\u7b97\uff0c\u800c\u4e00\u4e2a\u5904\u7406\u5f97\u5f53\u7684\u4e0d\u6ee1\u5ba2\u6237\u53ef\u4ee5\u6210\u4e3a\u54c1\u724c\u7684\u62e5\u62a4\u8005\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-4\"><p>\u6700\u8fd1\u7684\u6280\u672f\u8fdb\u6b65\u548c artificial intelligence \u53ef\u4ee5\u5e94\u7528\u4e8e\u60a8\u81ea\u5df1\u7684\u5ba2\u6237\u4e92\u52a8\uff0c\u5e76\u6210\u4e3a\u5e2e\u52a9\u60a8\u7684\u7ec4\u7ec7\u4ece\u751f\u4ea7\u529b\u63d0\u5347\u4e2d\u83b7\u5229\u3001\u63d0\u9ad8\u5ba2\u6237\u4fdd\u7559\u7387\u548c\u521b\u9020\u989d\u5916\u6536\u5165\u7684\u5de8\u5927\u652f\u6301\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\"><p>\u8ba9\u60a8\u7684\u5ba2\u6237\u4e0e\u673a\u5668\u4eba\u5bf9\u8bdd\u4f3c\u4e4e\u662f\u79d1\u5e7b\u5c0f\u8bf4\u4e2d\u7684\u60c5\u8282\u3002\u4f46\u5b9e\u9645\u4e0a\uff0c\u5bf9\u4e8e\u6570\u4ee5\u4ebf\u8ba1\u7684\u5ba2\u6237\u6765\u8bf4\uff0c\u8fd9\u5df2\u7ecf\u6210\u4e3a\u73b0\u5b9e\uff0c\u4ed6\u4eec\u7ecf\u5e38\u4e0e\u7531 artificial intelligence \u652f\u6301\u7684\u754c\u9762\u8fdb\u884c\u4e92\u52a8\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\"><p>\u6700\u7ec8\uff0c\u6700\u4f73\u96c6\u6210\u7684\u76ee\u6807\u662f\u8ba9\u5ba2\u6237\u5728\u4e0e\u5bf9\u8bdd\u5f0f\u4ee3\u7406\u4e92\u52a8\u65f6\u50cf\u5e73\u5e38\u4e00\u6837\u4ea4\u8c08\uff0c\u5bf9\u8bdd\u5f0f\u4ee3\u7406\u53ef\u4ee5\u5206\u6790\u5ba2\u6237\u7684\u60c5\u7eea\uff0c\u63d0\u4f9b\u6709\u7528\u7684\u4fe1\u606f\uff0c\u56de\u7b54\u53cd\u590d\u51fa\u73b0\u7684\u6807\u51c6\u8bf7\u6c42\u548c\u590d\u6742\u95ee\u9898\u3002\u6b64\u5916\uff0c\u865a\u62df\u673a\u5668\u4eba\u8fd8\u80fd\u5728\u9700\u8981\u65f6\u5c06\u547c\u53eb\u8f6c\u7ed9\u4eba\u5de5\u5ea7\u5e2d\u3002\u9664\u4e86\u4f1a\u8bdd\u4ee3\u7406\u4e4b\u5916\uff0c\u673a\u5668\u5b66\u4e60\u6280\u672f\u8fd8\u80fd\u8bb0\u5f55\u4ea4\u4e92\u8fc7\u7a0b\uff0c\u4ee5\u4fbf\u8fdb\u4e00\u6b65\u6539\u8fdb\u95ee\u9898\u89e3\u51b3\u7684\u65b0\u7684\u590d\u6742\u534f\u8bae\u3002.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">1) \u547c\u53eb\u4e2d\u5fc3\u4f7f\u7528 artificial intelligence \u7684\u4e3b\u8981\u4f18\u52bf<\/h2><\/div><div class=\"fusion-text fusion-text-7\"><p>\u5ba2\u6237\u670d\u52a1\u7684\u4e0e\u4f17\u4e0d\u540c\u4e4b\u5904\u5728\u4e8e\u4eba\u9645\u5173\u7cfb\u7684\u8d28\u91cf\u548c\u6574\u4f53\u7528\u6237\u4f53\u9a8c\u3002\u5728\u8fd9\u65b9\u9762\uff0c\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u6210\u4e3a\u4e00\u79cd\u6709\u7528\u7684\u5de5\u5177\uff0c\u5e2e\u52a9\u4f01\u4e1a\u5b9e\u73b0\u5ba2\u6237\u7684\u671f\u671b\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-8\"><p>artificial intelligence \u9a71\u52a8\u7684\u5ba2\u6237\u4e2d\u5fc3\u662f\u4e00\u9879\u91cd\u8981\u8d44\u4ea7\uff0c\u539f\u56e0\u6709\u4e09\uff1a<\/p>\n<\/div><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>\u964d\u4f4e\u8fd0\u8425\u6210\u672c\uff08\u901a\u8fc7\u81ea\u52a8\u5316\uff0c\u51cf\u5c11\u5e73\u5747\u5904\u7406\u65f6\u95f4\uff09<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>\u63d0\u9ad8\u670d\u52a1\u8d28\u91cf\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\uff08\u901a\u8fc7\u63d0\u9ad8\u53cd\u5e94\u901f\u5ea6\u548c\u53ef\u7528\u6027\uff09<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>\u4e3a\u4ea4\u53c9\u9500\u552e\u548c\u5411\u4e0a\u9500\u552e\u5ba2\u6237\u63d0\u4f9b\u673a\u4f1a<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-9\"><p>\u5bf9\u8bdd\u6280\u672f\u7684\u9769\u547d\u5df2\u7ecf\u5f00\u59cb\u3002\u5982\u4eca\uff0c\u7531\u4e8e\u8c37\u6b4c\u8bed\u97f3\u641c\u7d22\u3001\u8c37\u6b4c\u52a9\u624b\uff08Google Assistant\uff09\u6216\u8c37\u6b4c\u5bb6\u5ead\uff08Google Home\uff09\u7b49\u4e3b\u6d41\u6570\u5b57\u4ea7\u54c1\u5177\u5907\u81ea\u7136\u8bed\u8a00\u7406\u89e3\u80fd\u529b\uff08NLP\uff09\uff0c\u4e92\u8054\u7f51\u7528\u6237\u5bf9\u8bed\u97f3\u6307\u4ee4\u548c\u804a\u5929\u673a\u5668\u4eba\u4ea4\u4e92\u8d8a\u6765\u8d8a\u719f\u6089\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-10\"><p>\u6839\u636e Gartner \u6700\u8fd1\u7684\u4e00\u9879\u7814\u7a76\uff0c\u5230 2023 \u5e74\uff0c70% \u7684\u6d88\u8d39\u8005\u5c06\u66f4\u559c\u6b22\u4e0e\u53d1\u58f0\u754c\u9762\u800c\u4e0d\u662f\u771f\u4eba\u8fdb\u884c\u4e92\u52a8\uff0c40% \u7684\u6240\u6709\u5ba2\u6237\u4e92\u52a8\u5c06\u5b8c\u5168\u81ea\u52a8\u5316\u3002.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">2) \u5b83\u662f\u5982\u4f55\u5de5\u4f5c\u7684<\/h2><\/div><div class=\"fusion-text fusion-text-11\"><p>\u8c37\u6b4c\u4e91\u591a\u5e74\u6765\u4e00\u76f4\u5728\u5f00\u53d1\u865a\u62df\u52a9\u7406\u529f\u80fd\uff0c\u5e76\u5df2\u5f00\u53d1\u51fa\u4e00\u6b3e\u53ef\u7528\u4e8e\u5546\u4e1a\u76ee\u7684\u7684\u4ea7\u54c1\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-12\"><p>\u4eba\u5de5\u667a\u80fd\u5e76\u4e0d\u603b\u662f\u8981\u53d6\u4ee3\u4eba\u7c7b\uff0c\u56e0\u4e3a\u5b83\u53ef\u4ee5\u7528\u6765\u589e\u5f3a\u771f\u6b63\u7684\u5ea7\u5e2d\u4eba\u5458\u3002\u6709\u4e86\u673a\u5668\u4eba\uff0c\u547c\u53eb\u4e2d\u5fc3\u63a5\u7ebf\u5458\u5c31\u53ef\u4ee5\u96c6\u4e2d\u7cbe\u529b\u5904\u7406\u590d\u6742\u3001\u9ad8\u4ef7\u503c\u7684\u60c5\u51b5\uff0c\u4ece\u5c0f\u578b\u3001\u91cd\u590d\u3001\u4f4e\u4ef7\u503c\u7684\u4efb\u52a1\u4e2d\u89e3\u8131\u51fa\u6765\u3002\u804a\u5929\u673a\u5668\u4eba\u5728\u4e3a\u8bdd\u52a1\u5458\u63d0\u4f9b\u5e2e\u52a9\u65b9\u9762\u4e5f\u81f3\u5173\u91cd\u8981\u3002\u5728\u67d0\u4e9b\u60c5\u51b5\u4e0b\uff0c\u4fdd\u6301\u4eba\u5de5\u8054\u7cfb\u662f\u5173\u952e\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-13\"><p>\u5728 artificial intelligence \u7684\u652f\u6301\u4e0b\uff0c\u5ba2\u6237\u670d\u52a1\u4eba\u5458\u6210\u4e3a\u4e86 \u201c\u589e\u5f3a\u578b\u4ee3\u7406\u201d\uff0c\u8fd9\u610f\u5473\u7740\u865a\u62df\u52a9\u7406\u4f1a\u5b9e\u65f6\u76d1\u542c\u6765\u7535\u5e76\u63d0\u4f9b\u60c5\u666f\u534f\u52a9\uff0c\u8ba9\u4eba\u5de5\u5ba2\u670d\u4eba\u5458\u4e13\u6ce8\u4e8e\u5bf9\u8bdd\u5e76\u5bf9\u5ba2\u6237\u8868\u793a\u540c\u60c5\u3002.<\/p>\n<\/div><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:670px;--awb-max-height:377px;--awb-align-self:center;--awb-width:100%;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:56.27%;\" ><iframe title=\"YouTube \u89c6\u9891\u64ad\u653e\u5668 1\" src=\"https:\/\/www.youtube.com\/embed\/42maRyNUfqM?wmode=transparent&autoplay=0\" width=\"670\" height=\"377\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">3) \u5177\u4f53\u7684\u4e1a\u52a1\u6848\u4f8b\u663e\u793a\u5728\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u65b9\u9762\u7684\u5207\u5b9e\u5229\u76ca<\/h2><\/div><div class=\"fusion-text fusion-text-14\"><p>\u901a\u8fc7 artificial intelligence \u4e3a\u5ba2\u6237\u670d\u52a1\u63d0\u4f9b\u52a8\u529b\uff0c\u5404\u7c7b\u4f01\u4e1a\u90fd\u80fd\u4ece\u79ef\u6781\u5f71\u54cd\u4e2d\u83b7\u76ca\uff1a<\/p>\n<\/div><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>\u547c\u53eb\u670d\u52a1\u63a5\u7ebf\u5458<\/strong><br \/>\n\u63d0\u9ad8\u6548\u7387\u548c\u5173\u6ce8\u5ea6\uff0c\u51cf\u5c11\u5ba2\u6237\u6d41\u5931\uff0c\u63d0\u4f9b\u5411\u4e0a\u9500\u552e\u548c\u4ea4\u53c9\u9500\u552e\u7684\u673a\u4f1a<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>\u5ba2\u6237<\/strong><br \/>\n\u5168\u5929\u5019\u5ba2\u6237\u670d\u52a1\u53ef\u6539\u5584\u7528\u6237\u4f53\u9a8c\uff0c\u8ba9\u7528\u6237\u65e0\u9700\u7b49\u5f85\uff0c\u52a0\u5feb\u7559\u4f4f\u5ba2\u6237\uff0c\u63d0\u9ad8\u5ba2\u6237\u5fe0\u8bda\u5ea6<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-15\"><div class=\"quote\">\u201c\u5982\u679c\u5ba2\u6237\u8be2\u95ee\u8ba2\u5355\u72b6\u6001\uff0c\u865a\u62df\u52a9\u7406\u5fc5\u987b\u63d0\u4f9b\u6b63\u786e\u7684\u8bf7\u6c42\u5e76\u63d0\u4f9b\u6b63\u786e\u7684\u4fe1\u606f\u201d\u3002\u201d<\/div>\n<\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">4) \u4e0e\u539f\u6709\u7cfb\u7edf\u65e0\u7f1d\u96c6\u6210<\/h2><\/div><div class=\"fusion-text fusion-text-16\"><p>\u4e3a\u5b9e\u73b0\u6700\u4f73\u6027\u80fd\uff0cGoogle Contact Center AI \u5fc5\u987b\u96c6\u6210\u5230\u547c\u53eb\u4e2d\u5fc3\u7684\u5de5\u4f5c\u6d41\u7a0b\u4e2d\uff0c\u4e0e\u73b0\u6709\u7684 database \u548c\u6587\u6863\uff08\u901a\u8fc7 API\uff09\u4ee5\u53ca\u524d\u53f0\u754c\u9762\u534f\u540c\u5de5\u4f5c\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-17\"><p>\u5404\u7ec4\u7ec7\u9700\u8981\u6839\u636e\u81ea\u5df1\u7684\u9700\u6c42\u548c\u81ea\u8eab\u7684 IT \u67b6\u6784\uff0c\u7ec4\u5efa\u4e00\u4e2a\u591a\u5b66\u79d1\u56e2\u961f\u6765\u5b9e\u73b0\u8fd9\u4e00\u9879\u76ee\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-18\"><p>\u5728\u5efa\u7acb\u804a\u5929\u673a\u5668\u4eba\u4e4b\u524d\uff0c\u9700\u8981\u5411\u5176\u63d0\u4f9b\u5ba2\u6237\u4e92\u52a8 data\u3002\u9700\u8981\u901a\u8fc7\u8046\u542c\u548c\u5206\u6790\u4ee5\u5f80\u7684\u5ba2\u6237\u4e92\u52a8\u6765\u8bad\u7ec3\u804a\u5929\u673a\u5668\u4eba\u3002\u8fd9\u5c06\u4f7f\u865a\u62df\u52a9\u7406\u80fd\u591f\u7acb\u5373\u63d0\u4f9b\u4ef7\u503c\uff0c\u5e76\u83b7\u5f97\u8f83\u9ad8\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002\u73b0\u6709\u7684 data \u53ef\u4ee5\u662f\u7535\u5b50\u90ae\u4ef6\u3001\u804a\u5929\u4fe1\u606f\u6216\u8bed\u97f3\u901a\u8bdd\u3002data \u5c06\u6709\u52a9\u4e8e\u6839\u636e\u5ba2\u6237\u65c5\u7a0b\u548c\u9884\u671f\u4f18\u5316\u7ed3\u679c\u8bad\u7ec3\u6a21\u578b\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-19\"><div class=\"quote\">\u201c\u5982\u679c\u6211\u4eec\u5fc5\u987b\u7ba1\u7406\u94f6\u884c\u4e1a\u5ba2\u6237\u7684\u4f7f\u7528\u6848\u4f8b\uff0c\u90a3\u4e48\u6211\u4eec\u8bad\u7ec3\u4eba\u5de5\u667a\u80fd\u5de5\u5177\u7684\u65b9\u5f0f\u5c31\u4e0d\u4f1a\u50cf\u4e3a\u7535\u5b50\u5546\u52a1\u54c1\u724c\u8bad\u7ec3\u5de5\u5177\u90a3\u6837\u201d\u3002\u201d<\/div>\n<\/div><div class=\"fusion-text fusion-text-20\"><p>\u5c06 artificial intelligence \u89e3\u51b3\u65b9\u6848\u96c6\u6210\u5230\u73b0\u6709\u5ba2\u6237\u670d\u52a1\u4e2d\u53ef\u80fd\u9700\u8981\u4e00\u5230\u4e09\u4e2a\u6708\u7684\u65f6\u95f4\uff0c\u5177\u4f53\u53d6\u51b3\u4e8e\u4f7f\u7528\u6848\u4f8b\u7684\u6570\u91cf\u548c\u590d\u6742\u7a0b\u5ea6\uff0c\u4ee5\u53ca\u9700\u8981\u63a5\u5165\u7684\u96c6\u6210\u70b9\u6570\u91cf\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-21\"><div class=\"quote\">\u201c\u4f8b\u5982\uff0c\u4e3a\u4fdd\u9669\u516c\u53f8\u90e8\u7f72\u4e00\u4e2a\u53ef\u4ee5\u81ea\u52a8\u63d0\u51fa\u635f\u5bb3\u8d54\u507f\u7684\u865a\u62df\u4ee3\u7406\u8981\u6bd4\u5728\u7535\u5b50\u5546\u52a1\u7f51\u7ad9\u4e0a\u8be2\u95ee\u8ba2\u5355\u72b6\u6001\u590d\u6742\u5f97\u591a\u201d\u3002\u201d<\/div>\n<\/div><div class=\"fusion-text fusion-text-22\"><p>\u5982\u679c\u4f01\u4e1a\u6ca1\u6709\u9700\u8981\u5206\u6790\u7684 data \u6216\u7cbe\u786e\u7684\u4f7f\u7528\u6848\u4f8b\uff0c\u4e5f\u53ef\u4ee5\u901a\u8fc7\u5411\u6bcf\u4f4d\u6765\u7535\u8005\u8be2\u95ee \u201c\u60a8\u80fd\u544a\u8bc9\u6211\u4eec\u60a8\u6765\u7535\u7684\u539f\u56e0\u5417\uff1f\u201d\u8fd9\u6837\u7684\u63d0\u793a\uff0c\u7136\u540e\u8ba9\u4ed6\u4eec\u8fdb\u5165\u4f20\u7edf\u7684\u5ba2\u6237\u4f53\u9a8c\u4e4b\u65c5\uff0c\u6765\u5b9e\u65bd\u53ef\u884c\u7684\u89e3\u51b3\u65b9\u6848\u3002\u901a\u8fc7\u5206\u6790\u6700\u521d\u7684\u56de\u7b54\u548c\u4eba\u5de5\u5ea7\u5e2d\u7684\u4e92\u52a8\uff0cartificial intelligence \u5c06\u5f97\u5230\u8bad\u7ec3\uff0c\u4ee5\u63d0\u9ad8\u672a\u6765\u4e92\u52a8\u7684\u8d28\u91cf\u3002.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">5) \u4e3a\u4ec0\u4e48\u8981\u4f9d\u9760\u5408\u4f5c\u4f19\u4f34<\/h2><\/div><div class=\"fusion-text fusion-text-23\"><p>\u5728\u60a8\u7684\u67b6\u6784\u4e2d\u5b9e\u65bd\u865a\u62df\u52a9\u7406\u89e3\u51b3\u65b9\u6848\u4e4b\u524d\uff0c\u6700\u597d\u8bf7\u4e00\u4e2a\u7ecf\u9a8c\u4e30\u5bcc\u7684\u5408\u4f5c\u4f19\u4f34\u6765\u534f\u52a9\u60a8\u5b8c\u6210\u9879\u76ee\u7684\u5404\u4e2a\u6b65\u9aa4\uff0c\u5e76\u5e2e\u52a9\u60a8\u5b9e\u73b0\u4ef7\u503c\u6700\u5927\u5316\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-24\"><p>Artefact \u4e00\u76f4\u5728\u5e2e\u52a9\u5404\u884c\u5404\u4e1a\u7684\u5ba2\u6237\u5229\u7528 artificial intelligence \u4e3a\u5176\u547c\u53eb\u4e2d\u5fc3\u589e\u6548\u3002\u6211\u4eec\u4ee5\u4e0d\u540c\u7684\u65b9\u5f0f\u63d0\u4f9b\u5e2e\u52a9\uff1a<\/p>\n<\/div><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>\u7528\u4f8b\u7684\u786e\u5b9a\u548c\u4f18\u5148\u6392\u5e8f<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>\u8bbe\u7f6e\u548c\u57f9\u8bad artificial intelligence \u89e3\u51b3\u65b9\u6848<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>\u5f00\u53d1\u96c6\u6210\u529f\u80fd\uff0c\u4ee5\u6536\u96c6\u76f8\u5173 data<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-25\"><p>\u6211\u4eec\u516c\u53f8\u4e0e\u6570\u5b57\u3001data \u548c artificial intelligence \u884c\u4e1a\u7684\u5408\u4f5c\u4f19\u4f34\u548c\u670d\u52a1\u63d0\u4f9b\u5546\u6709\u7740\u4e30\u5bcc\u7684\u5408\u4f5c\u7ecf\u9a8c\u3002Artefact \u7684\u65b9\u6cd5\u4ee5\u7279\u8272\u56e2\u961f\u4e3a\u4e2d\u5fc3\uff0c\u56e2\u961f\u7531\u5177\u6709\u4e92\u8865\u6280\u80fd\u7684\u6210\u5458\uff08\u4ece\u4e1a\u52a1\u5206\u6790\u5e08\u5230 data \u79d1\u5b66\u5bb6\u548c\u8f6f\u4ef6\u5de5\u7a0b\u5e08\uff09\u7ec4\u6210\uff0c\u80fd\u591f\u5e2e\u52a9\u9879\u76ee\u5b9e\u73b0\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-26\"><p>\u6211\u4eec\u516c\u53f8\u4e0e\u6570\u5b57\u3001data \u548c artificial intelligence \u884c\u4e1a\u7684\u5408\u4f5c\u4f19\u4f34\u548c\u670d\u52a1\u63d0\u4f9b\u5546\u6709\u7740\u4e30\u5bcc\u7684\u5408\u4f5c\u7ecf\u9a8c\u3002Artefact \u7684\u65b9\u6cd5\u4ee5\u7279\u8272\u56e2\u961f\u4e3a\u4e2d\u5fc3\uff0c\u56e2\u961f\u7531\u5177\u6709\u4e92\u8865\u6280\u80fd\u7684\u6210\u5458\uff08\u4ece\u4e1a\u52a1\u5206\u6790\u5e08\u5230 data \u79d1\u5b66\u5bb6\u548c\u8f6f\u4ef6\u5de5\u7a0b\u5e08\uff09\u7ec4\u6210\uff0c\u80fd\u591f\u5e2e\u52a9\u9879\u76ee\u5b9e\u73b0\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-27\"><div class=\"quote\">\u201c\u6211\u4eec\u901a\u5e38\u4e0d\u4f1a\u8003\u8651\u5728\u7279\u8272\u56e2\u961f\u4e2d\u52a0\u5165\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1\u5e08\uff0c\u4f46\u8fd9\u4e00\u89d2\u8272\u975e\u5e38\u91cd\u8981\uff0c\u56e0\u4e3a\u5b83\u6709\u52a9\u4e8e\u8d4b\u4e88\u865a\u62df\u4ee3\u7406\u4ee5\u4e2a\u6027\uff0c\u5f70\u663e\u60a8\u72ec\u7279\u7684\u54c1\u724c\u5f62\u8c61\u201d\u3002\u201d<\/div>\n<\/div><div class=\"fusion-text fusion-text-28\"><p>\u5efa\u7acb\u4e00\u4e2a\u65e2\u80fd\u5f88\u597d\u5730\u5d4c\u5165\u5230 data \u67b6\u6784\u4e2d\uff0c\u53c8\u80fd\u4e3a\u6d88\u8d39\u8005\u63d0\u4f9b\u6709\u7528\u529f\u80fd\u7684\u673a\u5668\u4eba\u662f\u4e00\u4e2a\u9700\u8981\u4ed8\u51fa\u4e00\u4e9b\u52aa\u529b\u7684\u76ee\u6807\uff0c\u4f46\u5f53\u4f01\u4e1a\u5c06\u5176\u4f5c\u4e3a\u5ba2\u6237\u4f53\u9a8c\u7684\u4f18\u5148\u4e8b\u9879\u65f6\uff0c\u8fd9\u4e2a\u76ee\u6807\u662f\u53ef\u4ee5\u5b9e\u73b0\u7684\u3002.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">\u7ed3\u8bba<\/h2><\/div><div class=\"fusion-text fusion-text-29\"><p>\u5c06 artificial intelligence\uff08\u5982 Google Contact Center AI\uff09\u96c6\u6210\u5230\u5ba2\u6237\u670d\u52a1\u7684 data \u67b6\u6784\u4e2d\uff0c\u5c06\u4e3a\u60a8\u7684\u5ba2\u6237\u4f53\u9a8c\u5e26\u6765\u6781\u5927\u7684\u63d0\u5347\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-30\"><p>\u673a\u5668\u5b66\u4e60\u529f\u80fd\u548c\u4ea4\u4e92\u8bb0\u5f55\u63d0\u4f9b\u4e86\u4e00\u4e2a\u6301\u7eed\u7684\u53cd\u9988\u56de\u8def\uff0c\u6709\u52a9\u4e8e\u63d0\u9ad8\u865a\u62df\u52a9\u7406\u7684\u6027\u80fd\uff0c\u5e76\u5e2e\u52a9\u89e3\u51b3\u4f7f\u7528\u6848\u4f8b\u3002.<\/p>\n<\/div><div class=\"fusion-text fusion-text-31\"><p>artificial intelligence \u9879\u76ee\u7684\u5408\u9002\u5408\u4f5c\u4f19\u4f34\u53ef\u4ee5\u5e2e\u52a9\u4f01\u4e1a\u987a\u5229\u5b8c\u6210\u5b9a\u4e49\u548c\u5b9e\u65bd\u9636\u6bb5\uff0c\u5e76\u7acb\u5373\u83b7\u5f97\u6027\u80fd\u548c\u4e1a\u52a1\u6536\u76ca\uff0c\u540c\u65f6\u63d0\u4f9b\u6709\u7528\u7684\u884c\u4e1a\u57fa\u51c6\u548c\u4ece\u4ee5\u5f80\u7ecf\u9a8c\u4e2d\u6c72\u53d6\u7684\u5173\u952e\u6559\u8bad\u3002.<\/p>\n<\/div><\/div><\/div><\/div><\/article><\/p>","protected":false},"excerpt":{"rendered":"<p>2021\u5e746\u67083\u65e5<br \/>\n\u4e86\u89e3\u5982\u4f55\u5229\u7528 Google Contact Center AI \u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u5e76\u521b\u9020\u9644\u52a0\u503c\u3002\u9605\u8bfb\u5173\u4e8e 3 \u6708 30 \u65e5\u7f51\u7edc\u7814\u8ba8\u4f1a\u7684\u5173\u952e\u6210\u679c\uff0c\u8be5\u7814\u8ba8\u4f1a\u7531 Data \u54a8\u8be2\u603b\u76d1 Matthieu Myszak\uff08Artefact\uff09\u548c Google Contact Center AI \u9500\u552e\u4e3b\u7ba1 Julien Tribout \u5171\u540c\u4e3b\u8bb2\u3002.<\/p>","protected":false},"featured_media":61169,"parent":0,"template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false},"blog-category":[2995,21930],"blog-language":[2991],"class_list":["post-61163","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog-category-ai-technology","blog-category-finance","blog-language-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/blog\/61163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/types\/blog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/media\/61169"}],"wp:attachment":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/media?parent=61163"}],"wp:term":[{"taxonomy":"blog-category","embeddable":true,"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/blog-category?post=61163"},{"taxonomy":"blog-language","embeddable":true,"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/blog-language?post=61163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}