{"id":10255,"date":"2021-06-16T14:19:32","date_gmt":"2021-06-16T13:19:32","guid":{"rendered":"https:\/\/www.artefact.com\/?post_type=cases&#038;p=10255"},"modified":"2024-09-20T17:39:20","modified_gmt":"2024-09-20T16:39:20","slug":"maif-using-topic-modelling-to-reduce-contact-centre-bottlenecks","status":"publish","type":"cases","link":"https:\/\/www.artefact.com\/zh\/cases\/maif-using-topic-modelling-to-reduce-contact-centre-bottlenecks\/","title":{"rendered":"<span class=\"highlight\">MAIF<\/span> \u5229\u7528\u4e3b\u9898\u5efa\u6a21\u51cf\u5c11\u8054\u7edc\u4e2d\u5fc3\u7684\u74f6\u9888\u3002."},"content":{"rendered":"<p><article class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:750px;--awb-max-height:422px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:56.27%;\" ><iframe title=\"YouTube \u89c6\u9891\u64ad\u653e\u5668 1\" src=\"https:\/\/www.youtube.com\/embed\/ysjzhwSKL5E?wmode=transparent&autoplay=0\" width=\"750\" height=\"422\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1 description\"><p>\u5ba2\u6237\u8bc4\u4ef7\uff1a\n\u201cArtefact \u5f00\u53d1\u4e86\u81ea\u7136\u8bed\u8a00\u5904\u7406 (NLP) \u7b97\u6cd5\uff0c\u4ee5\u4e86\u89e3\u5ba2\u6237\u6765\u7535\u4e3b\u9898\u3002\n\u5b83\u5e2e\u52a9\u6211\u4eec\u786e\u5b9a\u4e86\u8981\u5728 MAIF \u7f51\u7ad9\u4e0a\u5f00\u53d1\u7684\u65b0\u7684\u81ea\u6211\u4fdd\u5065\u529f\u80fd\u3002\n\u5f97\u76ca\u4e8e\u6b64\uff0c\u6211\u4eec\u901a\u8fc7\u5bf9\u5ba2\u6237\u6765\u7535\u7684\u5206\u6790\uff0c\u6df1\u5165\u4e86\u89e3\u4e86\u5ba2\u6237\u7684\u771f\u6b63\u9700\u6c42\u201d\uff0cMAIF \u6570\u5b57\u548c Data \u9879\u76ee\u8d1f\u8d23\u4eba Michel Tourni\u00e9 \u8bf4\u3002<\/p>\n<\/div><\/div><\/div><\/div><\/article><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column leparagraphe\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">\u6311\u6218<\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><p>MAIF \u662f\u6cd5\u56fd\u6700\u5927\u7684\u4f4f\u5b85\u548c\u6c7d\u8f66\u4fdd\u9669\u516c\u53f8\u4e4b\u4e00\uff0c\u65d7\u4e0b\u62e5\u6709\u8d85\u8fc7 100 \u5bb6\u4fdd\u9669\u516c\u53f8\u3002 <strong>300 \u4e07\u4f1a\u5458<\/strong>.<\/p>\n<p>\u8be5\u516c\u53f8\u5ba2\u6237\u670d\u52a1\u56e2\u961f\u9762\u4e34\u7684\u6311\u6218\u4e4b\u4e00\u662f\u5982\u4f55\u7ba1\u7406\u547c\u53eb\u4e2d\u5fc3\u63a5\u5230\u7684\u5927\u91cf\u7535\u8bdd--\u5e73\u5747\u7ea6\u6709 <strong>\u6bcf\u5e74 800 \u4e07\u7f8e\u5143<\/strong>.<\/p>\n<p>\u7531\u4e8e\u65e0\u6cd5\u5728\u63a5\u7ebf\u5458\u63a5\u542c\u7535\u8bdd\u4e4b\u524d\u5bf9\u6765\u7535\u8fdb\u884c\u5ba1\u67e5\uff0c\u56e0\u6b64\u56e2\u961f\u6d6a\u8d39\u4e86\u5b9d\u8d35\u7684\u65f6\u95f4\u6765\u56de\u7b54\u5ba2\u6237\u5728 MAIF \u4e0a\u5f88\u5bb9\u6613\u627e\u5230\u7b54\u6848\u7684\u95ee\u9898\u3002 <a href=\"https:\/\/www.maif.fr\/\" target=\"_blank\" rel=\"noopener\">\u7f51\u7ad9<\/a>.<\/p>\n<p>\u81f3<strong> \u63d0\u9ad8\u6548\u7387<\/strong>, \u6211\u4eec\u9700\u8981\u8fc7\u6ee4\u6389\u4e0d\u5fc5\u8981\u7684\u8c03\u7528\uff0c\u5e76 <strong>\u817e\u51fa\u66f4\u591a\u65f6\u95f4<\/strong> \u4ee5\u4fbf MAIF \u5ba2\u6237\u670d\u52a1\u56e2\u961f\u5904\u7406\u66f4\u590d\u6742\u7684\u8bf7\u6c42\u3002.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">\u6211\u4eec\u7684\u89e3\u51b3\u65b9\u6848<\/h2><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-color:#000000;\"><p>\u4e3a\u4e86\u89e3\u5ba2\u6237\u81f4\u7535 MAIF \u547c\u53eb\u4e2d\u5fc3\u7684\u539f\u56e0\uff0c\u6211\u4eec\u5f00\u53d1\u4e86 <strong>\u81ea\u7136\u8bed\u8a00\u5904\u7406<\/strong> (NLP) \u7b97\u6cd5\u6765\u5206\u6790 400 \u591a\u4e07\u901a\u7535\u8bdd\u7684\u8bb0\u5f55\u8a8a\u672c\u3002.<\/p>\n<p>\u7136\u540e\uff0c\u6211\u4eec\u4f7f\u7528\u4e3b\u9898\u5efa\u6a21 <strong>\u5bf9\u6bcf\u4e2a\u547c\u53eb\u8fdb\u884c\u5206\u7c7b<\/strong> \u53d8\u6210 35 \u79cd\u4e0d\u540c\u8bf7\u6c42\u7c7b\u578b\u4e2d\u7684\u4e00\u79cd\u3002.<\/p>\n<p>\u6211\u4eec\u4e0e MAIF \u7684\u4e1a\u52a1\u56e2\u961f\u8054\u7cfb\uff0c\u786e\u5b9a\u54ea\u4e9b\u95ee\u9898\u53ef\u4ee5\u5728\u7ebf\u89e3\u51b3\uff0c\u54ea\u4e9b\u95ee\u9898\u9700\u8981\u4eba\u5de5\u56de\u590d\u6216\u63d0\u4f9b\u9500\u552e\u673a\u4f1a\u3002.<\/p>\n<p>\u5982\u679c\u6765\u7535\u4e0d\u4ee3\u8868\u673a\u4f1a\uff0c\u6211\u4eec\u5efa\u8bae\u5982\u4f55\u5728\u7ebf\u56de\u7b54\u8fd9\u4e9b\u95ee\u9898\u3002.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom-small:8px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:1.2;\">\u6211\u4eec\u7684\u6210\u679c<\/h2><\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-color:#000000;\"><p>\u6211\u4eec\u7684\u5206\u6790\u8868\u660e <strong>32%<\/strong> \u547c\u5165\u7535\u8bdd\u4e2d\u7684\u5927\u90e8\u5206\u90fd\u662f \u2018\u4f4e\u9644\u52a0\u503c\u8bf7\u6c42\u2019--\u53ef\u4ee5\u5f88\u5bb9\u6613\u5730\u5728\u7ebf\u56de\u7b54\u7684\u95ee\u9898\u3002.<\/p>\n<p>\u56e0\u6b64\uff0c\u6211\u4eec\u5236\u5b9a\u4e86\u4e00\u4e2a\u8def\u7ebf\u56fe\uff0c\u5411 MAIF \u5efa\u8bae\u5982\u4f55\u5728\u7ebf\u89e3\u51b3\u8fd9\u4e9b\u95ee\u9898\uff0c\u5e76\u5f15\u5bfc\u4eba\u4eec\u8bbf\u95ee\u8fd9\u4e9b\u5185\u5bb9\uff0c\u4ee5\u907f\u514d\u62e8\u6253\u7535\u8bdd\u3002.<\/p>\n<p>\u5c06\u8fd9\u4e9b\u67e5\u8be2\u6570\u5b57\u5316\u540e\uff0cMAIF \u7684\u5ba2\u6237\u670d\u52a1\u56e2\u961f\u53ef\u4ee5 <strong>\u4f18\u5148\u5904\u7406\u6848\u4ef6<\/strong> \u5728\u9700\u8981\u4eba\u6027\u5316\u670d\u52a1\u7684\u9886\u57df\uff0c\u63d0\u9ad8\u6548\u7387\u5e76\u63d0\u4f9b\u5168\u5929\u5019\u670d\u52a1\u3002.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling cta-block\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column cta-content\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><p><a title=\"\" href=\"https:\/\/www.artefact.com\/\/wp-content\/uploads\/2020\/10\/e-book-ai-maif-en-web.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">\u4e0b\u8f7d MAIF \u6848\u4f8b\u624b\u518c<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: #ff0066;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"text-align:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1440\" height=\"720\" alt=\"Learn how Artefact&#039;s Augmented Contact Centre solution uses AI to improve customer satisfaction and reduce operational costs.\" title=\"\u547c\u53eb\u4e2d\u5fc3\u5de5\u4f5c\u4eba\u5458\" src=\"https:\/\/www.artefact.com\/\/wp-content\/uploads\/2019\/11\/Maifcallcenter-new.jpg\" data-orig-src=\"https:\/\/www.artefact.com\/\/wp-content\/uploads\/2019\/11\/Maifcallcenter-new.jpg\" class=\"lazyload img-responsive wp-image-5032\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271440%27%20height%3D%27720%27%20viewBox%3D%270%200%201440%20720%27%3E%3Crect%20width%3D%271440%27%20height%3D%27720%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.artefact.com\/\/wp-content\/uploads\/2019\/11\/Maifcallcenter-new-200x100.jpg 200w, https:\/\/www.artefact.com\/\/wp-content\/uploads\/2019\/11\/Maifcallcenter-new.jpg 1440w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 1440px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><p>\u547c\u53eb\u4e2d\u5fc3\u5bf9\u4f01\u4e1a\u7684\u5f71\u54cd\u5f88\u5927--\u4f46\u4ec5\u9650\u4e8e <strong>\u5ba2\u6237 8%<\/strong> \u4ed6\u4eec\u76f8\u4fe1\u901a\u8fc7\u62e8\u6253\u7535\u8bdd\u53ef\u4ee5\u83b7\u5f97\u4f18\u8d28\u670d\u52a1\u3002.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":5032,"parent":0,"template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false},"categories":[21927],"class_list":["post-10255","cases","type-cases","status-publish","has-post-thumbnail","hentry","category-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/cases\/10255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/cases"}],"about":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/types\/cases"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/media\/5032"}],"wp:attachment":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/media?parent=10255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/categories?post=10255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}