{"id":18536,"date":"2021-02-15T15:37:18","date_gmt":"2021-02-15T15:37:18","guid":{"rendered":"https:\/\/www.artefact.com\/?post_type=cases&#038;p=18536"},"modified":"2024-09-20T17:39:20","modified_gmt":"2024-09-20T16:39:20","slug":"artificial-intelligence-applied-to-the-insurance-sector-the-future-of-contact-centres","status":"publish","type":"cases","link":"https:\/\/www.artefact.com\/zh\/cases\/artificial-intelligence-applied-to-the-insurance-sector-the-future-of-contact-centres\/","title":{"rendered":"<span class=\"highlight\">\u5bb6\u56ed<\/span> \u5229\u7528\u8bed\u97f3\u5206\u6790\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling text-image-block-video\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column text-image-block-video-content1\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"YouTube \u89c6\u9891\u64ad\u653e\u5668 1\" src=\"https:\/\/www.youtube.com\/embed\/qM86wiITNn4?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-column-inner-bg-wrapper text-image-block-video-content2\" style=\"--awb-inner-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/youtu.be\/qM86wiITNn4\" target=\"_blank\" rel=\"noopener\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>\u5ba2\u6237\u6848\u4f8b<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><p>\u8bed\u97f3\u5206\u6790\u5982\u4f55\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u5e76\u63d0\u9ad8\u4e1a\u52a1\u7ee9\u6548\uff1f<\/p>\n<p>\u5728\u8fd9\u6bb5\u89c6\u9891\u4e2d\uff0cHomeServe \u7684\u521b\u65b0\u548c\u4ea7\u54c1\u603b\u76d1 Mickael Loreau \u4e0e Artefact Data \u54a8\u8be2\u603b\u76d1 Matthieu Myszak \u548c Data \u79d1\u5b66\u526f\u603b\u88c1\u603b\u76d1 Hanan Ouazan \u8ba8\u8bba\u4e86 Artefact \u7684 data \u89e3\u51b3\u65b9\u6848\u5982\u4f55\u6539\u53d8\u516c\u53f8\u547c\u53eb\u4e2d\u5fc3\u7684\u5de5\u4f5c\u65b9\u5f0f\u3002.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column leparagraphe\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-color:#000000;\"><h4><b>\u6311\u6218<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u5728\u6cd5\u56fd\u5df2\u6709 20 \u5e74\u5386\u53f2\u3001,<\/span><b> \u5bb6\u5ead\u670d\u52a1<\/b><span style=\"font-weight: 400;\"> \u662f\u5168\u7403\u9886\u5148\u7684\u5bb6\u5ead\u4fdd\u9669\u670d\u52a1\u63d0\u4f9b\u5546\uff0c\u62e5\u6709 800 \u4e07\u5ba2\u6237\uff0c\u6536\u5165\u8d85\u8fc7 10 \u4ebf\u7f8e\u5143\u3002.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u5728\u5904\u7406\u5bb6\u5ead\u7d27\u6025\u60c5\u51b5\u65f6\uff0c\u5ba2\u6237\u6700\u5e38\u7528\u7684\u6e20\u9053\u662f\u7535\u8bdd--10 \u4e2a\u5ba2\u6237\u4e2d\u6709 9 \u4e2a\u559c\u6b22\u4f7f\u7528\u7535\u8bdd\u3002\u8fd9\u79cd\u7279\u6b8a\u6027\u4f7f\u547c\u53eb\u4e2d\u5fc3\u6210\u4e3a\u4fdd\u9669\u4ef7\u503c\u94fe\u4e2d\u4ece\u9500\u552e\u5230\u5ba2\u6237\u670d\u52a1\u4ee5\u53ca\u6700\u7ec8\u63f4\u52a9\u7b49\u5404\u4e2a\u73af\u8282\u7684\u6838\u5fc3\u3002.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u5c3d\u7ba1 HomeServe \u5df2\u7ecf\u5f00\u53d1\u4e86\u57fa\u4e8e\u4eba\u5de5\u667a\u80fd\u7684\u5bf9\u8bdd\u89e3\u51b3\u65b9\u6848\uff0c\u5e76\u5728\u8c37\u6b4c\u52a9\u624b\u548c\u4e9a\u9a6c\u900a Alexa \u4e0a\u8fdb\u884c\u4e86\u5e94\u7528\uff0c\u4f46\u4ed6\u4eec\u4ecd\u5e0c\u671b\u63a2\u7d22\u4eba\u5de5\u667a\u80fd\u5728\u73b0\u6709\u7535\u8bdd\u6e20\u9053\u4e2d\u63d0\u9ad8\u6548\u7387\u548c\u5ba2\u6237\u4f53\u9a8c\u7684\u65b0\u65b9\u6cd5\u3002.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u4ed6\u4eec\u7279\u522b\u60f3\u77e5\u9053\uff0c\u8bed\u97f3\u5206\u6790\u6280\u672f\u80fd\u5bf9\u4ed6\u4eec\u6536\u96c6\u7684\u5927\u91cf\u672a\u5f00\u53d1\u5ba2\u6237 data \u6570\u636e\u4ea7\u751f\u4ec0\u4e48\u5f71\u54cd\u3002.<\/span><\/p>\n<h4><b>\u89e3\u51b3\u65b9\u6848\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Artefact \u9996\u5148\u5e2e\u52a9 HomeServe \u9009\u62e9\u4e86 \u201c\u5236\u9020 \u201d\u800c\u975e \u201c\u8d2d\u4e70 \u201d\u6218\u7565\uff0c\u56e0\u4e3a\u53ea\u6709\u4e3a\u5176\u7ec4\u7ec7\u91cf\u8eab\u5b9a\u5236\u7684\u4e13\u6709\u8d44\u4ea7\uff0c\u7ed3\u5408\u6280\u672f\u548c\u6280\u80fd\uff0c\u624d\u80fd\u5b9e\u73b0\u5176\u4f17\u591a\u76ee\u6807\uff0c\u5176\u4e2d\u5305\u62ec\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u5185\u90e8\u65b0\u589e data platform \u8bed\u97f3\u4e13\u7528 data<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u4e13\u6709\u7684\u4e0d\u53ef\u77e5\u67b6\u6784\u53ef\u652f\u6301\u591a\u79cd\u4e3b\u9898\u548c\u7528\u4f8b<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u4e13\u4e3a HomeServe \u57f9\u8bad\u7684\u6700\u4f73\u7b97\u6cd5<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u6211\u4eec\u8fd8\u5236\u5b9a\u4e86\u4e00\u9879\u8ba1\u5212\uff0c\u4ee5\u53d1\u5c55 HomeServe \u5728\u81ea\u7136\u8bed\u8a00\u3001data \u79d1\u5b66\u7b97\u6cd5\u548c\u4eba\u5de5\u667a\u80fd data \u5904\u7406\u6280\u672f\u7ed3\u6784\u65b9\u9762\u7684\u4e13\u4e1a\u77e5\u8bc6\u3002. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u63a5\u4e0b\u6765\uff0cArtefact \u4e0e HomeServe \u6210\u7acb\u4e86\u4e00\u4e2a\u7531\u4e1a\u52a1\u56e2\u961f\u3001data \u6838\u5fc3\u56e2\u961f\u548c IT \u56e2\u961f\u7ec4\u6210\u7684\u957f\u671f\u591a\u5b66\u79d1\u56e2\u961f\uff0c\u4ee5\u8bc4\u4f30\u8bed\u97f3\u5206\u6790\u7684\u6210\u719f\u5ea6\u3001\u76f8\u5173\u7528\u4f8b\u7684\u4ef7\u503c\u548c\u53ef\u884c\u6027\uff0c\u4ee5\u53ca\u5bf9\u5ba2\u6237\u4f53\u9a8c\u548c\u6548\u7387\u7684\u6539\u8fdb\u3002. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u7531\u4e8e\u6211\u4eec\u65e0\u6cd5\u7acb\u5373\u6784\u5efa\u6574\u4e2a\u67b6\u6784\uff0c\u6211\u4eec\u9700\u8981\u901a\u8fc7\u6700\u5c0f\u53ef\u884c\u4ea7\u54c1\uff08MVP\uff09\u5411\u6240\u6709\u5229\u76ca\u76f8\u5173\u8005\u5feb\u901f\u5c55\u793a\u8bed\u97f3\u5206\u6790\u7684\u4ef7\u503c\uff0c\u5e76\u5728\u4e0e\u4e1a\u52a1\u4e13\u5bb6\u9a8c\u8bc1\u540e\u8fdb\u884c\u6269\u5c55\u3002.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u4e3a\u6b64\uff0c\u6211\u4eec\u5728\u4e3a\u671f\u56db\u5468\u7684\u8de8\u516c\u53f8\u7814\u8ba8\u4f1a\u4e0a\u5206\u6790\u4e86\u4e24\u4e2a\u9ad8\u4ef7\u503c\u4f7f\u7528\u6848\u4f8b\u3002. <\/span><span style=\"font-weight: 400;\">\u6211\u4eec\u4e3a data \u7684\u6536\u96c6\u548c\u5904\u7406\u5f00\u53d1\u4e86\u51e0\u4e2a\u5fae\u670d\u52a1\uff0c\u5e76\u8fdb\u884c\u4e86\u6253\u5305\uff0c\u4ee5\u4fbf\u5728 MVP \u9636\u6bb5\u53d6\u5f97\u6210\u529f\u540e\uff0c\u80fd\u591f\u5f00\u53d1\u8fd9\u4e9b\u7528\u4f8b\u5e76\u5728\u672a\u6765\u91cd\u590d\u4f7f\u7528\u3002.\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b>\u6df1\u5165\u4e86\u89e3\u5ba2\u6237\u63a5\u89e6\u7684\u6839\u672c\u539f\u56e0<\/b><span style=\"font-weight: 400;\">:\u5bf9\u547c\u5165\u7535\u8bdd\u7684\u4e3b\u9898\u548c\u5b50\u4e3b\u9898\u8fdb\u884c\u5206\u6790\uff0c\u53ef\u4ee5\u53d1\u73b0\u5bf9\u8bdd\u4e2d\u7684\u523a\u6fc0\u56e0\u7d20\uff0c\u6807\u8bb0\u51fa\u4ea4\u53c9\u9500\u552e\u6216\u8ffd\u52a0\u9500\u552e\u7684\u6f5c\u5728\u673a\u4f1a\uff0c\u5e76\u786e\u5b9a\u8fd0\u8425\u4f18\u5316\u63aa\u65bd\u3002.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u5728\u9500\u552e\u7535\u8bdd\u4e2d\u68c0\u6d4b\u8fdd\u89c4\u98ce\u9669<\/b><span style=\"font-weight: 400;\">:\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u9884\u5148\u8fc7\u6ee4\u9700\u8981\u4eba\u5de5\u5904\u7406\u7684\u98ce\u9669\uff0c\u4ece\u800c\u6700\u5927\u9650\u5ea6\u5730\u63d0\u9ad8\u5408\u89c4\u56e2\u961f\u7684\u9644\u52a0\u503c\uff0c\u4f7f\u5176\u80fd\u591f\u4e13\u6ce8\u4e8e\u7279\u5b9a\u7684\u547c\u53eb\uff0c\u800c\u4e0d\u662f\u968f\u673a\u62bd\u6837\u3002.<\/span><\/li>\n<\/ol>\n<h4><b>\u6210\u679c\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u5bf9\u4e8e Artefact \u800c\u8a00\uff0c\u6700\u91cd\u8981\u7684\u7ed3\u8bba\u662f\u6211\u4eec\u8bc1\u660e\u4e86\u8fd9\u9879\u6280\u672f\u5df2\u7ecf\u6210\u719f\u3002\u8bed\u97f3\u5206\u6790\u73b0\u5728\u5c31\u53ef\u4ee5\u4e3a\u516c\u53f8\u521b\u9020\u4ef7\u503c\u3002.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u8054\u7edc\u6839\u672c\u539f\u56e0\u7528\u4f8b\u5206\u6790\u4ea7\u751f\u4e86\u4e09\u4e2a\u53ef\u64cd\u4f5c\u7684\u89c1\u89e3\uff0c\u53ef\u5e2e\u52a9\u547c\u53eb\u4e2d\u5fc3\u5ea7\u5e2d\u4eba\u5458\u66f4\u597d\u5730\u5f00\u5c55\u5de5\u4f5c\uff0c\u9500\u552e\u66f4\u591a\u5408\u540c\uff0c\u5e76\u4ece\u7e41\u7410\u7684\u5de5\u4f5c\u91cf\u4e2d\u83b7\u76ca\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u589e\u52a0\u4e3b\u9898\u5206\u7c7b\u53ef\u6539\u8fdb\u4ea4\u4e92\u5f0f\u8bed\u97f3\u5e94\u7b54\u548c\u8def\u7531\u9009\u62e9\u6d41\u7a0b<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u589e\u5f3a\u7684\u60c5\u611f\u5206\u6790\u53ef\u5c06\u547c\u53eb\u5206\u4e3a 4 \u4e2a\u6ee1\u610f\u5ea6\u7b49\u7ea7\uff0c\u5e76\u63d0\u9ad8\u5ba2\u6237\u670d\u52a1\u8d28\u91cf<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u901a\u8fc7\u5bf9\u5b50\u4e3b\u9898\u7684\u4ea4\u53c9\u9500\u552e\u6f5c\u529b\u5206\u6790\uff0c\u53ef\u5728\u901a\u8bdd\u4e2d\u53d1\u6398\u673a\u4f1a\u5e76\u5b9e\u73b0\u8f6c\u5316<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u901a\u8fc7\u5bf9\u9500\u552e\u7535\u8bdd\u4e2d\u4e0d\u5408\u89c4\u60c5\u51b5\u7684\u68c0\u6d4b\u4f7f\u7528\u6848\u4f8b\u5206\u6790\uff0c\u6211\u4eec\u8bc1\u660e\u4e86\u53ef\u4ee5\u5229\u7528\u4eba\u5de5\u667a\u80fd\u6765\u66f4\u597d\u5730\u6307\u5bfc\u5408\u89c4\u56e2\u961f\u7684\u5de5\u4f5c\u3002.\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: #ff0066;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1440px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"text-align:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1057\" height=\"591\" title=\"data-driven\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271057%27%20height%3D%27591%27%20viewBox%3D%270%200%201057%20591%27%3E%3Crect%20width%3D%271057%27%20height%3D%27591%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.artefact.com\/wp-content\/uploads\/2020\/08\/Capture-de\u0301cran-2020-11-13-a\u0300-16.44.04.png\" alt class=\"lazyload img-responsive wp-image-30246\"\/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center fusion-column-inner-bg-wrapper\" style=\"--awb-inner-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/www.artefact.com\/\/wp-content\/uploads\/2020\/09\/e-book-ai-homeserve-en.pdf\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><p>\u8be6\u7ec6\u4e86\u89e3 Artefact \u4e0e Homeserve \u7684\u5408\u4f5c\u3002.<\/p>\n<p>\u7acb\u5373\u4e0b\u8f7d\u7535\u5b50\u4e66\uff01<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":16504,"parent":0,"template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false},"categories":[21927,101],"class_list":["post-18536","cases","type-cases","status-publish","has-post-thumbnail","hentry","category-banking","category-services"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/cases\/18536","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/cases"}],"about":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/types\/cases"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/media\/16504"}],"wp:attachment":[{"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/media?parent=18536"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.artefact.com\/zh\/wp-json\/wp\/v2\/categories?post=18536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}