Agentic AI: A User Guide to Process-Driven Transformation
Is Agentic AI simply an extension of the generative AI projects undertaken until now? The answer is no. The focus is no longer on local optimization through a single use case, but on the complete reinvention of core business processes to extract tangible and measurable value. An agent is not a rebranded assistant. An assistant answers or generates content. An agent, however, aims for a specific business objective, makes decisions, interacts with systems, and executes actions. It maintains a state, manages exceptions, and escalates when it reaches its limits. This difference is not cosmetic: an agent is not designed to "answer," but to act within a process.






