When a property firm needs a Chief AI Officer
In many property firms, AI adoption has started with a pilot, a few licences and a promise to come back to the board with a plan. Turning that activity into a lasting change in how people work is proving harder. The difficulty extends beyond property: JLL’s global 2026 Future of Work research found that 42% of companies had moved beyond their initial pilots, but only 15% had progressed with AI-driven organisational change. Closing that gap requires someone with the time, authority and budget to change how the firm works. For some UK property businesses, that should be a Chief AI Officer (CAIO). My view is that most can assign the responsibility elsewhere.




