HOMESERVE Using speech analytics to improve customer satisfaction
CLIENT CASE How can speech analytics improve customer experience and boost business performance? In this video, Mickael Loreau, Innovation and Products Director at
TRUST Accelerate marketplace strategy to grow market share
Background & context Trust is a European-leading value-for-money brand in digital lifestyle accessories selling through local sales points by means of retail and online.
GLOBAL FMCG COMPANY Increasing visibility on Amazon through content optimisation
Background & Objective This global FMCG company (client) was established 265 years ago in The Netherlands and has grown to an international leading company
TUI France Improving incrementality to boost social bookings by 20%
Challenge As one of the biggest travel company worldwide, TUI has important digital activity on all digital channels to attract and convert travel seekers.
Challenge DFS is a Hong Kong-based travel retailer of luxury products. Established in 1960, its network consists of duty-free stores located in 11 major