Global Blog
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Unlocking Commercial Efficiency: The Transformative Power of AI Agents
AI Agents are revolutionizing commercial operations by automating tasks, enhancing customer relationships, and providing actionable insights. From boosting salesforce efficiency to optimizing pricing strategies, these intelligent systems help businesses achieve measurable growth and competitive advantage.
23 September 2025
Artefact publishes its research on AI applied to the identification of atypical customer profiles, developed and tested with a leading French Bank
Artefact, in partnership with Societe Generale and Sorbonne University, presents a new AI approach to identify atypical customer profiles. Tested on real banking data, this open-source algorithm improves scoring accuracy while ensuring interpretability and practical applicability.
11 September 2025
Human consultancy is at the core of successful agentic AI implementation
AI is reshaping consulting, but not in the way most companies imagine. In a practical exploration of professional services, we reveal how treating AI agents as full-time teammates rather than mere tools, focusing on scaling rather than headcount reduction, and fostering an internal “open-source” culture transforms project delivery, client relationships, and product discovery—and what this means for the future of human-AI collaboration in consulting.
9 September 2025
CDP Beyond POC Stage: Why Use Cases Alone Keep You Trapped
Customer Data Platforms (CDPs) promise a truly unified view of your customers, opening doors to hyper-personalization and driving significant ROI. Yet, if you're like many organizations, you might find your CDP initiatives getting stuck right after the initial Proof of Concept (POC) stage. While these early pilots brilliantly demonstrate value, the journey to a fully scaled, integrated CDP often stalls, leaving immense potential locked away.
24 August 2025
Smarter Universities: Harnessing AI and Data for Transformation
This paper explores how data and AI can serve as powerful enablers of that transformation. It introduces a strategic framework centered on three key levers: 1.Enrollment & Recruitment, 2.Academic & Teaching Innovation, 3.and Student Success & Experience, supported by foundational enablers like Operational Efficiency and Data Governance.
18 August 2025
AI-Driven Digital Twins: Unlocking Exponential Operational Gains
Initially, digital twins were used to study how rockets behaved under varying circumstances. Today, they are widely applied to improve operational performance and are becoming one of the flagship concepts of Industry 4.0, perhaps even a cornerstone for Industry 5.0.
18 August 2025
From Retail Cost to Competitive Advantage: 9 Metrics That Drive Loyalty
Retailers are sitting on a gold mine of customer data, but too often, it’s treated like a cost rather than a strategic asset. Retailers who harness customer data insights outperform competitors by 85% in sales growth and 25% in gross margin.
13 August 2025
The Tourist Trap Index: How Data Reveals the Truth Behind Tourist Hotspots
Ever see a place all over your social media, get there, and feel… underwhelmed? In an age of hashtags and hype, a city's online reputation often has little to do with the real-life experience. This leaves us all asking: how do we find the places that are actually worth visiting, not just the ones with good marketing?
11 August 2025
Retail’s future: Powered by data, built on collaboration
Retail is undergoing a seismic shift, where data is no longer just a support tool—it's the driving force behind growth, efficiency, and customer satisfaction. Yet, despite massive investments in digital transformation, most of that data remains locked in silos, costing the global economy trillions and stalling decision-making. As the retail media market races toward $140 billion by 2026, the opportunity—and necessity—for smarter data collaboration has never been greater. In this article, we explore how the future of retail will be shaped by connected ecosystems, where retailers and their partners align on data, technology, and trust. From secure clean room environments to AI-powered insights, the key to unlocking shared growth lies in breaking down barriers and building a foundation of interoperability and governance. The message is clear: when data flows freely and securely, everyone wins.
5 August 2025
When Art meets AI: Artefact’s “Collective Memory” exhibition redefines creative boundaries
At Artefact, we've always believed that artificial intelligence isn't just about algorithms and data—it's about amplifying human creativity. This conviction is embedded in our DNA (Art and Fact) and through all Artefactors. We don't just consult on AI; we live and breathe the creative possibilities it unlocks.
22 July 2025
Artefact Survey “The future of Agentic Supervision” – Key Insights
In the evolving landscape of enterprise AI, the rise of agentic systems marks a pivotal shift. AI agents are autonomous applications powered by large language models (LLMs) capable of reasoning, memory, and action. They are no longer passive responders to user input; they are active decision-makers influencing business processes in real time. But with autonomy comes risk, and with risk comes the need for structured supervision. In this new paradigm, supervision of tech systems is no longer optional, it is foundational.
21 July 2025
How conversational engines redefine visibility, transactions, and trust
As search progressively shifts toward conversational engines such as ChatGPT, Gemini, Le Chat, Claude or Perplexity, brands must fundamentally rethink how they exist online. Visibility becomes central: it is no longer about pleasing Google’s algorithms but about appearing within generated, synthesized, and contextualized answers.
16 July 2025
Data & AI for Healthcare & Pharmaceuticals: Pioneering the Future of Health
As Thomas Filaire highlighted at VivaTech 2025, AI is speeding up crucial medical processes, enhancing personalized patient care, and streamlining complex operations, ultimately leading to more efficient and effective healthcare systems. It's a transformative leap towards delivering demonstrably better health outcomes for everyone
16 July 2025
How GenAI is transforming the travel, tourism and transport sector for the long run
Sidney Zeder is Director of Data & AI Consulting at Artefact. She works in the practice dedicated to the travel, tourism and transport sector in Europe, supporting major industry players across the entire data value chain, from strategy to operational activation.
10 July 2025
Our framework for AI ROI assessment
In our first article, we established why traditional ROI models fail to capture AI’s unique value dynamics—non-linear returns, delayed benefits, and contextual dependencies.
8 July 2025
Why traditional investment models no longer apply?
In today’s rapidly evolving technological landscape, IT has evolved from a traditional operational backbone to a strategic business partner. This shift is fueled by accelerating digitalization and automation, including the rise of AI use cases that deliver value well beyond the IT function.
8 July 2025
AI-Enhanced luxury?
In a luxury industry focused on creativity and made-to-measure products, AI can transform professions and preserve values. Interview with Édouard de Mézerac (H.06), CEO of Artefact.
2 July 2025
Mitigating Challenges in Developing Analytics & Reporting for Big Corporate Companies
In today’s data-driven companies, analytics & reporting - through dashboards are expected to deliver fast, actionable insights that support critical business decisions. Yet, according to a 2022 Forrester study, 60% of analytics initiatives fail to meet expectations because often the data feeding those dashboards is unreliable, incomplete, or misaligned (Forrester, 2022).
30 June 2025
The $909 Billion AI Revolution: Generative AI’s Transformative Impact in MENA
The artificial intelligence market is on an explosive growth trajectory – GlobalData forecasts it will reach $909 billion by 2030, up from about $100 billion in 2022, driven mainly by the rise of generative AI. This category of AI, exemplified by popular tools like ChatGPT, DeepSeek, Google Gemini, etc. has sparked widespread innovation by enabling businesses to generate original content and automate complex tasks. Companies in the MENA region are rapidly adopting generative AI, aiming to harness its potential for significant productivity gains, deeper personalization, and innovative customer experiences, while also confronting the critical need for responsible and ethical deployment.
30 June 2025
Data & AI transformation in the healthcare industry: The Bridge Interview of Justine Nerce, CEO of Artefact France
In this interview, Justine Nerce explains how AI is helping to meet the major challenges facing pharmaceutical companies, research laboratories and hospital institutions: Accelerating market access and controlling R&D costs, combating drug shortages, equal access to care. The healthcare sector is an industry in tension, and AI is now seen as a key transformation factor and innovation gas pedal. In this exchange with Caroline Goulard, journalist and CEO of two data companies Dataveyes and Modality, Justine shares some use cases.
25 June 2025
From Efficiency to Impact: Escaping the AI Slack Trap
Generative AI has compressed delivery times: what took eight hours now takes three. But where do the remaining five hours go?
22 June 2025
The SaaS Panic – When Agents Begin to Bypass the Interface
Something subtle but seismic is happening in enterprise software. For years, SaaS thrived on UX—well-crafted interfaces designed to guide humans through increasingly complex workflows.
22 June 2025
From Slideware to Shipping: The Rise of the Agentic Process Owner (APO)
For decades, consulting thrived by delivering polished slide decks filled with frameworks and benchmarks.
22 June 2025
When Conversations Become Channels
Brands have long envied the troves of first‑party data sitting inside retailer systems. The average shopper enrols in roughly 13 loyalty programmes but stays active in barely half of them, so the “relationship” often stops at the cash register.
22 June 2025
How do you manage the emergence of AI agents in your marketing and communication organization, as well as in your business processes?
Artificial intelligence is rapidly reshaping the business landscape, moving beyond mere promise to become a transformative reality. However, its effective integration within organizations still presents significant challenges. Hanan Ouazan, Managing Partner and Global Lead AI Acceleration at Artefact, recently shed light on how businesses can navigate the emerging wave of AI agents across their marketing, communication, and operational processes. His insights underscored the critical imperatives for successful adoption, highlighting that while many companies are experimenting with AI, very few have achieved true, holistic AI transformation.
21 June 2025
The future of marketing in the era of AI Agents: Reimagining organization and processes
Artificial intelligence is no longer just a promise but a reality redefining the contours of business. However, its effective integration within organizations still presents major challenges. During an illuminating discussion with François Bracq, Head of Innovation Partners at Google, Justine Nerce, CEO of Artefact France, shared her insights on how to approach the emergence of AI agents in our marketing, communication, and operational processes. Her intervention highlighted the imperatives for successful adoption.
20 June 2025
Scaling creative asset production with Generative AI for optimized media performance
The digital marketing landscape is constantly evolving, driven by technological innovations that continually redefine brand engagement strategies. At the heart of this revolution is Generative Artificial Intelligence (Generative AI), a transformative force promising to reshape how creative assets are conceived, produced, and deployed for media optimization.
19 June 2025
How Artificial Intelligence Is Already Transforming S&OP — and the Potential That Still Exists
The Sales and Operations Planning (S&OP) process aims to align sales, operations, and finance departments around an integrated and feasible plan. More than a monthly agenda, S&OP is a continuous cycle that seeks to anticipate the future and prepare the organization to meet it efficiently. Today, Artificial Intelligence (AI) is already a reality in parts of this process — especially in demand planning. But its potential goes further: as we evolve in analytical maturity and in the integration between teams and data, AI can become a central gear for faster, more accurate decisions aligned with business reality.
16 June 2025
The Importance of LGBT Pride Month
LGBT Pride Month is a celebration of the diversity, resilience and resistance of the LGBT community. It is a time to remember the struggles of the past, celebrate the achievements of the present and plan for a future where everyone can live free from discrimination. It is also an opportunity to educate society about the issues that still need to be addressed and to promote a more inclusive and equitable world.
16 June 2025
Is META trying to make agencies redundant?
Meta's recent announcement to fully automate ad creation using AI by the end of 2025 marks a significant shift in digital advertising. While this move promises efficiency and scalability, it also raises concerns about the alignment of AI-driven campaigns with actual business objectives.
16 June 2025
SEO for LLMs: How to rank in Large Language Models
In this article, we explore strategies to optimize your website and brand for LLM visibility and improve your chances of being mentioned in AI-generated answers
12 June 2025
Turning distributor data into a growth engine
In industries such as fast-moving consumer goods (FMCG) and fashion retail—where businesses heavily rely on distributor networks—data is evolving from a support function into a core asset of competitive advantage. However, due to the fragmented nature of distributor operations and diverse data sources, distributor data often suffers from fragmentation, low quality, and poor integration. Only by building a unified and effective data governance framework can companies truly connect upstream and downstream operations, unlock the value of data, and drive AI transformation and decision-making efficiency.
11 June 2025
AI, music & creativity: A conversation with Artefact’s Julien Ho-Tong, Managing Partner, and Nicolas Lang, Senior Consultant.
The music industry is entering a new phase of transformation thanks to AI and generative AI. In this conversation for The Bridge, Julien Ho-Tong, Managing Partner at Artefact, and Nicolas Lang, Senior Consultant - GenAI Product Specialist at Artefact, explore the ways AI technology and tools are impacting music production, songwriting, and even gaming.
5 June 2025
Introducing Google’s New Query Metrics: Unlocking Deeper Search and Ad Insights
As the future of advertising rapidly evolves, so too does the way we understand and reach consumers. Google is ushering in a new era of search metrics that deliver more granular, actionable insights for marketers. Two new metrics, User Searches and Ad Opportunities are at the forefront of this transformation, powered by advancements in AI and multimodal search capabilities.
4 June 2025
The ethical considerations and governance required for responsible Al adoption
The adoption of AI brings significant ethical considerations and governance challenges that must not be ignored. The way we develop, deploy, and manage AI technologies will fundamentally impact the future of our societies and economies.
4 June 2025
Beyond Generation: Why Agentic AI is Your Next Competitive Edge
The rapid ascent of Generative AI (GenAI), powered by sophisticated Large Language Models (LLMs), has captured global attention, demonstrating remarkable capabilities in content creation, summarization, and interaction. Businesses are actively exploring and integrating these tools to enhance productivity and unlock new avenues for communication. However, focusing solely on GenAI overlooks the next seismic shift in artificial intelligence: Agentic AI.
3 June 2025
KNOW GPT: Leveraging AI to Unlock Enterprise Knowledge
In today's relentlessly competitive business landscape, agility and informed decision-making are paramount. The ability to swiftly access and leverage an organization's collective intelligence can be the critical differentiator between thriving and merely surviving. Yet, beneath the surface of many enterprises lies a significant, often underestimated drain on productivity and innovation: the pervasive challenge of fragmented and inaccessible knowledge.
3 June 2025
AI: From cutting-edge innovation to widely accessible commodity
At the recent Artefact Data & AI Summit in Dubai, Vincent Luciani, Co-founder and Executive Chairman of Artefact, shared his insights on the evolving landscape of artificial intelligence. This article covers the main points from Vincent’s session, including the commoditization of AI, its impact on the workforce, the associated challenges and opportunities, and strategic recommendations for organizations.
3 June 2025
Shopping in the age of chatbots and Generative Engine Optimization (GEO) – where do we stand today?
This article explores how shopping behavior is rapidly evolving through the rise of Generative Engine Optimization (GEO) and AI-powered search experiences. With platforms like ChatGPT and Google introducing integrated product recommendations, virtual try-ons, and AI-generated answers within traditional search interfaces, the boundaries between organic and paid visibility are being redefined. Advertisers must now rethink their SEO, SEA, and affiliate strategies to stay visible in AI-driven environments. The article also highlights the growing importance of structured data, high-quality product feeds, and trusted content sources — outlining the new rules for marketers navigating the AI era of digital commerce.
29 May 2025
Google Marketing Live 2025: AI, Multimodal Search, and Agentic Experiences in Google, YouTube and its Advertising Solutions
Stepping out of Google Marketing Live 2025, one thing is crystal clear: the future we’ve been discussing in abstract terms has arrived. Google is no longer just a search engine or an advertising platform; it's rapidly evolving into an AI-driven ecosystem where text, voice, video, and images converge to create a truly multimodal and increasingly agentic user experience. For all of our clients in retail, luxury, e-commerce, banking, insurance, and telecom, but also CPG and even B2B, this isn't just another wave of updates – it's a fundamental shift in how brands will connect with consumers and businesses.
29 May 2025
From insight to market: The impact of AI Agents on commercial success at Sanofi
The time has come for the pharmaceutical industry to seize the opportunities offered by artificial intelligence. At Sanofi, this transformation takes the form of a bold strategy led by Florent Edouard, Global Head of the Digital Accelerator. After an international career at AstraZeneca and Grünenthal, he carries an ambitious vision: to reposition artificial intelligence at the heart of the marketing and commercial activities of the French giant.
28 May 2025
The Top 25 Financial Services Consultants and Leaders of 2025
The Consulting Report is pleased to announce The Top 25 Financial Services Consultants and Leaders of 2025. Joffrey Martinez, Managing Partner and Global Financial Services Lead at Artefact, is helping financial institutions harness the power of AI and data to redefine their strategies and enhance decision-making.
27 May 2025
AI for sustainability: sustainable solutions in industry
As the global regulatory pressure around sustainability in industry intensifies, one question is coming to the fore: how can companies adopt smarter and more sustainable consumption practices? Artificial Intelligence (AI) has emerged as a strategic ally in this scenario, enabling smarter decisions, optimized processes and lower carbon emissions in intensive production chains. In this article, we explore some examples of how the industry is applying AI to tackle energy challenges at scale, and how Artefact is standing out by accelerating the transition to more sustainable, efficient and data-driven operations.
26 May 2025
IT/OT Convergence: The path to industrial excellence
Imagine a scenario where every operational data point of an industry is continuously captured, organized, scalable, and free from cyber threats. This is the concept of IT/OT (Information Technology/Operational Technology) convergence, an evolution where the synergy between data and technology optimizes efficiency, security, and innovation in manufacturing, enabling high-quality data and robust security that support reliable and strategic decisions.
26 May 2025
How AI-Driven Personalization Is Powering the Next Era of BFSI Engagement
Key insights from our webinar with Artefact, MoEngage and Treasure Data.
We see firsthand how complex and urgent it is for BFSI organizations to evolve how they engage customers. It’s not just about going digital. It’s about going intelligent: using AI to personalize interactions, automate decisions, and build trust at every step of the customer journey.
23 May 2025
Adapted and robust, AI is a partner for the future
The Artefact Research Center's mission is to foster an innovation ecosystem around AI and data by encouraging collaboration between university professors and representatives of international partner companies. The goal: cutting-edge research driven by data and the industrial applications of its partner companies.
21 May 2025
Thought Leadership: Leveraging AI and Generative AI for Private Equity Success in a Volatile US Market
The US private equity market is navigating a period of heightened uncertainty. Persistent inflation, rising interest rates, geopolitical instability, and banking sector turbulence have created a volatile macroeconomic environment.
18 May 2025
Agentic AI in practice: Strategic value for digital and data marketers
Discover how Agentic AI is driving practical, strategic advantages for digital and data marketers. From autonomous campaign optimization to personalized customer experiences, this technology empowers your team to focus on high-impact innovation.
15 May 2025
Private banking takes the lead
In the face of upheavals of all kinds, private banking plays on its values to stay the course. For its customers and to meet its own challenges, it intends to be present. That's what the Forum de la Gestion Privée 2025 is all about.
6 May 2025
Marketing Measurement at Work: Learnings from Nike
Learnings from Nike's marketing measurement journey emphasize the significance of a business-first mindset, the evolution of a tailored measurement toolkit, seamless integration into business processes, and fostering a data-driven culture to drive sustainable success.
29 April 2025
Artificial Intelligence: Key enablers for achieving real productivity gains
Vincent Luciani, co-founder and Executive Chairman of Artefact, emphasizes that artificial intelligence (AI) must be concretely integrated into a company's collective processes, if it is to deliver real productivity gains. The entrepreneur will be taking part in the MKIA, an event organized by Maddyness and dedicated to AI, at the Salle Gaveau in Paris, on Tuesday April 29.
28 April 2025
An innovator’s approach to data and AI in travel, tourism and transportation: The Bridge interview of Florent Bernard, Managing Partner at Artefact
Florent Bernard is Managing Partner and Global Co-Lead of the Travel, Tourism & Transportation Practice at Artefact. Since joining the company in September 2022, he has spearheaded Artefact’s work in large-scale data transformation projects, supporting clients such as Accor, Groupe Barrière, VINCI Airports, Air France, and SNCF in redefining their data strategies.
25 April 2025
Measurement, the key to a successful AI strategy
No strategy is effective without measurement! Choosing projects, evaluating the performance of AI agents or the hallucinations of the machine: detailed explanations of the governance you need to put in place to stand out from the crowd thanks to artificial intelligence.
22 April 2025
Artefact Benelux debuts in Best Analytics with 4.5 stars in Emerce 100
Artefact Benelux debuts with 4.5 stars in Best Analytics in Emerce 100's list of 2025. Additionally, we've been awarded 4 stars in “Best Digital Marketing Agency”.
22 April 2025
The Bridge interview with Robin Doumerc, Artefact’s new CTO: turning a large entity of engineers and developers into a unified, productive, innovative team.
In July 2024, Robin was promoted to CTO of Artefact France for his deep technology expertise and management skills. He now leads a large team of data scientists, software engineers and frontend developers, ensuring that his team is at the forefront of technology, with training and curiosity at the heart of his approach.
16 April 2025
The Future of AI Is Seamless, Adaptive, and Invisible.
AI is rapidly evolving toward a future where users no longer think about models, modes, or tools. Instead, systems are becoming dynamically adaptive—automatically adjusting reasoning depth, selecting the right tools, and managing resources in real time based on task complexity.
15 April 2025
The Ornithopter Problem of AI Agents: A need to think and move Beyond Human-Center Systems
As AI agents increasingly handle tasks like email drafting or resolving customer service issues, one challenge becomes clear: how can these agents communicate effectively - not only with humans but also with the software systems they depend on?
15 April 2025
Redefining Enterprise Organization for the Agentic Wave.
The rise of AI agents in enterprises unfolds at two levels: enhancing individual productivity through Task Agents and redefining collective workflows via Workflow Agents. While these innovations promise efficiency gains, they also introduce structural challenges. Without a well-orchestrated strategy, organizations risk an uncontrolled proliferation of agents and critical operational dependencies.
15 April 2025
Rethinking Communication in an AI-Driven Ecosystem
As AI agents increasingly take over tasks like email drafting or resolving customer service issues, we face a pivotal challenge: how do these agents communicate effectively, not just with humans but with the software ecosystems they rely on?
15 April 2025
Reinventing Work: The true impact of automation and generative AI.
Generative AI is profoundly reshaping the way we work, introducing tools that automate a wide range of tasks—from coding and data analysis to content creation. These tools don’t replace human expertise; they redefine it. Experienced professionals—whether engineers, analysts, or creatives—are becoming indispensable, not for execution, but for supervising, refining, and integrating the outputs produced by these technologies.
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