David Legendre, Chief Data Officer at Engie France, explains how launching Artefact’s AI Data Factory is helping take new technologies from the planning stage to reality faster than ever.
The AI Data Factory dedicated to Engie ‘s data transformation
The challenge for a new type of energy provider
ENGIE is a global leader in low-carbon energy and services, dedicated to the transition to a carbon-neutral world. Today, Engie provides competitively-priced electricity, gas and utilities to 10 million French homes. David Legendre puts it this way:
But as with any company, retaining competitive edge means offering constant improvements.
Engie knew they needed a partner to help them get out of “laboratory mode” and into production mode, and that’s where Artefact stepped in.
The solution: a new type of AI Factory
Artefact consulted with Engie, and together we came up with a new methodology: we decided to configure the Engie AI Data Factory like a well-organised restaurant kitchen, where everyone has a specific role to play and everything has its place.
The “brigade” is our feature team, composed of IT, legal, data and digital experts from both Artefact and Engie and all other stakeholders. Working together, we prioritised creativity, rapidly industrialisable recipes, and cross-company support to ensure adoption and acculturation.
Results: Multiple successes each “season”
For David, the AI Data Factory is run a little like a TV show:
We’ve been collaborating with Engie for several years now, and thanks to our new system of working with them, Artefact identified four important use cases for Engie:
- Marketing (called e=mc2): personalisation of marketing actions
- Operations: maintenance of heating systems, for example
- Satisfaction: call centre support
- Customer experience: use of visual recognition and pre-fill of certain fields of Engie service subscription quotes
Artefact supported and challenged Engie throughout the season. We helped them create a framework and a methodology designed to be easily shareable throughout the entire company.
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